After I read all the good reviews I decided to go here to get a full set done for a vacation I was going on. I sat down at the manicure table and waited for a few minutes while the person next to me was getting the tips glued on. While waiting I saw the dremmel tool Tony was using on the other person slip several times onto the cuticle and finger and once it started to bleed with nothing more than a mumbled 'sorry' from Tony. I also noticed nail clippings and acrylic dust between the manicure tables. Then Tony came over and glued tips on my nails before going back to the other person. I waited for another 45 minutes or so and then I was shifted over to Kevin and he did the pink and white and filing. I specifically told Tony I wanted them square and he 'squovaled' them. While my nails were being done Tony stood next to Kevin and proceeded to have a conversation in Vietnamese. I was then shifted to yet another chair while someone else was put into my old seat and Tony put gel top coat on my nails. There was acrylic dust everywhere and the dremel tools and files were not sanitized and I watched as they used the same ones they used on me on someone else with no cleaning. On close examination four of my nails were crooked and uneven, the pink was not put far back enough on most of the nails, the white smile lines on the majority of my nails were off center, and on my left thumb there was black fuzz in the pink. I was then rushed to pay and practically shoved out the door. Days later, the gel top coat was badly chipped. Two weeks after they were done I went back to get them removed because the corner of one of the plastic tips was lifting and they looked like they needed a fill. I wanted to explain my problems and insist they remove them for free but they were closed in the middle of a day (not lunch hour) with no note or anything on the door to explain why. I went to Magic Nails next to Sally's and had them removed. I paid fifty for the full set which I thought was a little pricey for the area and especially for the quality. Overall, the people were rude and the quality of work deplorable. I do not recommend this salon nor will I go back.
11/27/14 - Today I saw that Michella O. had responded to my review and thought that I had reviewed the wrong salon. I know I went to a VIP Nails & Spa on Valley Pike about a hundred yards from The Puppy Cottage and based upon the address of this business as well as a picture another Yellow Pages user put up of the business front, I can conclude that I reviewed the correct business. As far as an employee named Kevin not working there for over a year, perhaps she is referring to someone else but the man that did my nails told me his name was Kevin. If that is not his name, I am sorry, but I can only go by what I was told.
Disclaimer: This review is not meant to be defamatory or a rant. I do not personally or otherwise know the business owners or employees nor have I received any type of compensation for this review. I felt as though I should leave a detailed review as to why I gave this business a one star review because giving them a bad review with no explanation would be unfair. I am nothing more than a disappointed customer who would like to spare others my experience.