We took two collie / lab mix dogs to be "trimmed" when we arrived 3 hours later for pickup our pups where basically sheared and out price service charge had raised 12 a dog because "they were a different coat than expected". Sorry, our dogs do not have hair ro the ground or look like lions. Further they left the hair long on the back of one front paw, which had to be fixed by a second groomer who was in the middle of another dog.
When we said something they hesitated on finding a manager.
Finally after wrestling with 2 scared dogs who were standing there shaking for 20 minutes, the manager did comp the visit.
However, we will not be returning again.