Horrible customer service!!! First time went there to inquire information. The guy that was suppose to help me acted as if I was wasting his time. Gave me a brochure and told me to look at the website for price informational and to have a better idea what they offer. Which by the way, their website SUCKS as much as their customer service. I though maybe because there were two other customers there maybe that's why he was rushing me. But! there were two other guys in the counter. Not even going to mention the guy smelled like he took a shower with beer. After a couple week I go back in to rent a few items. I'm the only person there and AGAIN! a different person acts like I'm wasting there time. I had to call my wife to ask some questions since they didn't have what I was actually looking for. You could see the look in his face of "annoyed"... If Winchester had a different rental place I would prefer using another, even if it's more expensive. I will Avoid using their services again.