Had a wedding band resized, practically on the spot. Work was done on site, within 90 minutes. Richard described what he was going to do to increase the ring size from 10 to 11, what might go "wrong" and how he would proceed if the ring cracked. The ring did crack, but the repair is nearly invisible. Quality work. Super turn around time, and the price was very reasonable. He also cleaned my wife's rings. A small shop in the downtown walking mall, definitely a keeper.