ATTN: Winchester Pet Parents: If you value honesty, friendliness, and a lack of thievery, AVOID Jeff Castle and his Clark County Veterinary Clinic! When attending his website, he offers a telephone and an e-mail. As someone at the time with no phone I e-mailed for a simple, easy, estimate of what a handful of things would cost. All I asked for was a range of the minimum, and maximum, these operations/etc would cost.
Instead, I have to play ring around the rosey with e-mails of him simply stating "Please call" to get my estimates. EVEN AFTER I state I do not have a telephone, nor easy access to one, he says to call or come in for an estimate. I reply I'd rather spend that money on a vet visit for my beloved pets, and his response?
TWO WEEKS of silence.
I e-mail back saying thanks but no thanks, and his response NOW is he feels there is too much "miscommunication" in e-mails and text messages.
Miscommunication, of a list? A simple list of numbers?
No. If you can speak the list OFF a piece of stationary paper, you can transfer the words from that page to an e-mail with no problems, and certainly no miscommunication.
Miscommunication DOES happen, however, when you verbally quote a price to a customer over the phone, they arrive 45 minutes later, and the quote has miraculously ballooned and they have no memory of having said the previous amount. I have had this happen AT THIS CLINIC. And the ballooned cost wasn't a mere $20-$50 either.
I can place a monetary mistake to a one off chance.
But from the DOCTOR himself, playing ring around the rosey and refusing to state numbers where I have physical proof of them?
I no longer feel that was a one off chance, and I do NOT like how shady this vet clinic is! Avoid if AT all possible. There are MUCH better ones out there for you and your fuzzy loved ones!