Wilmington Treatment Center
2520 Troy Dr, Wilmington, NC 28401
TollFree: (855) 667-8984
Privately Owned Hospital
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This was my first experience in a treatment program. I was desperate to detox and have counseling for my 3 month addiction to opiates. I personally felt that most of the staff are sincere about this program. I was there 10 days and choose to detox, and go home for personal counseling, as there professed to be one in one counseling there, but I never saw it, nor heard any of the patients say they had participated in it. The food is horrible,just as other reviews say. I can't believe you pay that kind of money and get what they serve you. Some of the counselors care, others are burnt out. As an older patient, I know that structure is needed for addicts, but The med lines are ridiculous. There has to be a better solution. I found that the nurses were very empathetic, I had no problems with them. The doctor is an idiot. I saw him once. He could care less. And, I was truly bullied about staying my time there and not leaving. I was actually told, by the assessment doctor that if I left, I WOULD relapse. The facility was clean, not gross. Like a hotel. The housekeepers were wonderful. I learned so much, but I think the overall healing process was attributed to the interpersonal relationships I developed with the other patients. My advice: detox with their help, go home, join a group, NA, AA, whichever. Get one on one counseling if you can. Whatever higher power you believe in.... participate in true faith. Sounds trite, but it works if you work it....sucks if you don't (but you know that).
I am absolutely shocked at the low ratings on this page. I have been a patient at several inpatient drug rehabs, and twice at WTC. The facility is absolutely fantastic, clean, and has wonderful staff. The food is great, and the rooms are like hotel quality. The other facilities I have been to are state run and those types of places are like jail. This place is like a resort after coming from state run facilities. There are lots of fun activities to do like arts and crafts, basketball and volleyball. Wonderful place! Absolutely saved my life.
I was there for 4 days in January this year. I would not send even my worse enemies to this place. 2 visits by doctors, a "fist bump" only contact with counselor before leaving AMA. Worst of all I had a Paradoxal Reaction to Phenobarbital. This went undiagnosed and I hardly slept a wink. I was interrogated mercilessly to stay, I possibly suffer PTSD from this classic interrogation/mind change technique. I am a Pyschiatric Nurse and also saw numerous JACHO violations I have been involved in hospital/nursing inspections and am an excellent nurse, I do know what I am looking at. This place should be shut down by NC.
I had my ex there for the 28 day program in 2013 and again in 2014. I made it clear that he was not to go home but go directly to a long-term 24 month program in the mountains and they agreed and said they even have transport there. The 28 day program in Wilmington was just to build his strength. I told them that sending him home instead of long-term care would be a death sentence for him. He cannot be back in that house alone and 28 days isn't enough for him. His first day there he tripped and fell and they had to take him to the hospital for stitches. He shouldn't even have been aloud to walk around by himself being so weak and needing a walker. Then at the end of the program, they sent him home instead of to the long-term program. I had a fit. That's when it hit me. They don't want their patients to get better. Read that part again - They don't want their patients to get better because if they do, then they can't come back and pay the gigantic fee anymore. It's all about money to these people. If your insurance will keep paying then you suddenly need more treatment. If your insurance won't pay anymore, you've suddenly had a miraculous recovery. They are horrible and have quite a racket going on and that is what I told his counselor. I said what is going to be different than last time? He said they set him up for Intensive Outpatient program - same as before only this time he can't drive so how was he supposed to get there? I asked about a "safe house" and the idiot counselor said, and I quote, "He would be too isolated." Oh but sending him home to be all alone to drink his life away isn't isolation? So he went home, drank again immediately, fell down the stairs and cracked his face and head to where his house looked like a crime scene. I know a treatment center can only do so much, but they have enough experience to know what will happen, especially with my ex. They only care about your money. Stay away from the Wilmington Treatment Center!
Horrible place. I was there in 2012. Wait in line for HOURS for meds while withdrawing from whatever. People having seizures in line. A couple of fights a day. Food is worse than jail food. Seriously. Counselors Are ok but overwhelmed. You can get any drug you want. They should be shut down. Fellowship hall in Greensboro saved my life.
I stayed here 28 days in 2006. The center had just gone from being a free mix of male/female to no talking or communication between the 2 sexes. No problem except the facility was not designed in such a way as to logically separate the sexes. If you were caught even saying hello, you were given a strike. Three strikes and you were kicked out and your money kept. While I was there, a 78 year old man stopped an 18 year old girl in the hall and asked for directions to a specific classroom. They were both written up for flirting. Another thing: the food. It is not cheap to go there and the food was absolutely disgusting and pathetic. A typical lunch was a hotdog and maybe 6 french fries. I felt especially bad for the guys, they were always hungry. You aren't told this beforehand, but they move you out of the facility and into some ghetto halfway houses located in the hood. The room I stayed in had 7 females total. At one point, it was about 13 women using one bathroom. A total nightmare. The counselor I had, I can't remember her sorry name, but she was skinny, blonde, late 40's and had a voice like Melissa Etheridge, told the process group I was in that as addicts, we should have low standards and low expectations in life. Once, she overheard a patient talking about a bad customer service experience and she spoke up and said that as addicts, we had no right to expect good service. Yes, she really said that. She also called and had long conversations with my husband, even though I did not sign a legal waiver giving her permission. In fact, I told her to NOT speak to him, even if he called, because we were planning to divorce and anything she said he would use against me in court. He did indeed get a lot of information about me from her and when I confronted her and told her she had violated HIPPA laws, she smirked, chuckled and said "your word against mine.. I have a masters degree and you are an addict". This facility has a "one size fits all" theory about recovery which is after you complete the 28 days, everyone needed to go to halfway house, divorce their spouses and/or dump their girfriends/boyfriends. If you refused to go to a halfway house, they would call your family to pressure you, telling them it was the only way to save you. They would also get all the counselors together and put you in a room with them and have an "intervention". This involved being mentally tormented and harassed until you "broke". The techs here were all former patients on a power trip. God knows their position to boss other addicts around was their only benefit, as they were all paid minimum wage. There were so nasty, nasty hateful people. I will never forget standing outside waiting for the shuttle to take me back to the halfway house in the hood, and saying hello to a male walking by and being chastised in front of about 50 other patients by a 22 year old tech ( was 36). It kinda showcased for me the whole sad, sorry, ridiculous experience of it all. Oh and btw: I should add. There was nothing to stop you from leaving except they would refuse to give you back your keys and wallet and other personals. Remember the old man that got written up? That incident was enough for him to make some phone calls and find another facility. They REFUSED to give him his property back. He had to call his lawyer who had to make some legal threats, before WTC returned his property. There are some good rehab facilities, but this is not one of them.
Wilmington Treatment Center is by far, the worse treatment facility I have ever come in contact with. They will literally tell you anything over the phone to get you to come there. Then, if you try to leave, even to go to a different treatment center, they will threaten you that your insurance will not pay them because they will say you left AMA/ACA (against Medical Advice/Against Clinical Advice). They will take you into a high pressure kind of sales environment. I was clean for 5 years then relapsed mainly over how sick my dad was getting in combination with that I had yet to fully surrender. While I was there my father passed away. I attended the funeral but stayed in treatment. While there, one of the counselors, Rob, two ays after my dad died, still forced me to go on a mandatory outing to something called "low ropes", long story short, even though I'd asked to stay behind, I ended up crying on the side of a dirt road in the woods for 4 hours. He was incredibly disrespectful to me and very unhelpful. I eventually changed counselors. The food there is horrible. Their vegetarian choices are simply plain noodles. The food is, as I said there, one step above jail food. At one point, our "dessert" was a ladle full of cheesecake filling from a giant can. The houses they move you into (and YOU will have to move unless your anorexic) are ghetto/broken down. They are big trailers. Two women take shifts (they are not counselors) watching over the women. One, her name is Genie, insists you call her "Mama" . The other one is obviously BiPolar and not taking medication. She will simply start to b**ch and yell at you for no reason. There were a few good counselors there, like Mary (runs blue dot group) and Don (weekend counselor) and Susan (family counselor- only on weekends). They seem like they actually care, the staff I came in contact with seem incompetent. I think the approach they take is even though it is a private, for profit rehab, "If we make rehab HORRIBLE they might stay clean"
I ended up going to this dump after being referred there by a psychiatric nurse practitioner who knew nothing about the facility. I was placed in a terrible room with a malfunctioning heater and and numerous holes in the wall. the bed had chewing gum stuck to the headboard that hadn't even been removed. The food was ghastly. I was withdrawing from several narcotics and no treatment plan was in place for me for four days. during this time, I was forced to go through withdrawal unassisted in any way. The staff were terrible and completely ignored patient confidentiality. Their "treatment" consists of sitting in groups twice a day and just talking. It is overcrowded and understaffed and is merely a money making enterprise. It offered no secure rooms as people kicked my door in several times scaring me. Educate yourself about this place before you go. I can honestly say that my time there was horrible and I received nothing that helped my situation much. I just cannot understand why the health department hasn't closed this place.....it is filthy and frightening. Stay away!!!
It is not a safe place for somebody with a dual diagnosis. My daughter did not see a counselor on a consistent basis even after being exposed to drugs on the campus. She overslept and her medications were withheld! With the severity of her mental illness, this is very dangerous. The communication between ourselves (her parents) and the facility was terrible. We had to leave repeated messages and did not receive call backs in a timely manner. This facility is very poorly run and I would advise people to avoid it.