Hot Pink Cake Stand

Good cupcakes, they have a nice variety of flavors and the shop itself is really cute. Customer service in the shop is good. I've never made a large order just had sit down cupcakes in the shop with friends. The coffee they make is a great compliment to the sweets.

The worst customer service I have encountered, anywhere.



If I could rate Hot Pink Cake Stand less than one star, I would.

I called yesterday (Tuesday) and spoke with someone very friendly and very competent, whom was confident that she could complete my order for pick up on Friday for my son's party on Saturday. She did mention that they would have to get the order in today (yesterday) but that it was absolutely no problem, and for me to simply email them pictures of what I would like my son's cake to look like.

Mind you, my son is severely allergic to peanuts and tree nuts. If you have any experience with food allergies, you will immediately recognize that I am relieved (beyond words) when I finally find someone that says that they can absolutely do a cake for my 2 year old. It's rare to feel comfortable with someone else preparing my child's food.

My original call to HPCS was at 11:34 and my email with photos was sent at 1:11. I was told they check their email frequently.

I called back to check on my email at 2:06, no answer.

I called back at 7:13 and I explained who I was, what I had been told so far, and that I wasn't really familiar with how the process worked. I asked what I needed to do at that point. This was a different associate and she told me that Ashley would be in contact with me tomorrow but she had left at 5.

I called at 2:43 today, becoming worried about why I had not been contacted. Again, I gave my name and explained what I had been told up until this point.

To my HORROR, I am told that they are "all booked up for the weekend.....now." Now. I didn't call to place this order now.

She said they could still do cupcakes.

I was enraged. I explained that it is Wednesday and no one had even notified me that they couldn't do a cake for me, and also I didn't want cupcakes, I wanted a cake, and that I would try elsewhere.

Her response? "We're sorry. Bye!"



I have since called back and asked for a manager. The associate on duty today seems to be unaware of where her manager is and what time her manager will be in.



Thank goodness I found another bakery that is not only willing to do nut free but was also very courteous and more than happy to help me.



I will be serving cupcakes, unfortunately.

They are rude, overpriced, poor customer service, poor quality. WARNING HPCS WILL RUIN YOUR OCCASION.