Harvest Equipment

Want to get ripped off? Call Harvest Equipment in williston for service. The technician was 2 hours late, there for 1.25 hours and charged me for 3.5 hours. It was less than 15 miles from their store so even including an hour for drive time it still doesn't add up. Joe, their service manager was super rude on the phone and claimed the bill was justified due to the amount of time it took the technician to put away his tools. All he had was a 5 gallon bucket with some sockets in it and two bags of wrenches, I know cause I carried all the tools to and from the machine. I even called Scott Miller, their general manager and he couldn't even return my call. Bottom line, they stole atleast $100 from me and don't care enough to make it right.

This is the second John Deere lawn tractor that I've purchased from these Harvest Equipment Williston guys. The sales department experience, both times, was great. The service experience is very sketchy. I bought my mower during April and the first time I used it to mow my lawn, May 17, 2015 the drive belt came off during the first fifteen minutes of using the machine. I left town that day for a businesses trip and called the dealership from the Midwest. My experience with the service department leaves me feeling like they think they are doing me a favor. First, I'm out of town, I've used the machine once, when I call I'm told, by Joe, that he's to busy to talk to me, because he's swamped and there are customers ahead of me. Of course I can't see any customers. I'm on the phone several hundred miles away. No bedside manner at all. No attempt to make me feel better. No I'm sorry to hear this happened on your brand new machine, etc. Nope. So, I make an appointment to talk to him in two hours. When I talk to him he tells me he'll send someone to pickup the machine, which to his credit he does. During that conversation we agree that I'll call the next day for an update. I call the next day, mid-afternoon, as we agreed. When I call he's clearly upset by me asking for an update and he asks me why I'm calling him. I told him, because we prearranged the call and I'd like to know what the prognosis is for me to be able to mow my lawn this weekend. His response is to tell me that he told me it would 7-10 days before I'd probably see my mower. Not true. He never told me that. He also told me that no diagnostic had been done on my machine yet. So I said - I'll call you back tomorrow for a status. He says to me: "No. Here's how it's done. Don't call us, we'll call you." I'm still out of town. I still have no idea why my brand new machine threw a belt during its maiden voyage. I don't know when I'll get it back. What I do know is: I'm not likely to buy another John Deere at this location.