Merchant's Tire & Auto Centers

I had a great experience when going to get my car worked on. The first time coming here my customer experience was great and They fixed my heat in a timely manner
The second time i came in they remembered me and also asked me how me car heat was doing since my last visit. While i waited for my car i got to see their interactions with other customers and they were above and beyond with everuone that came and went.

Some very shady dealings in this place. Brought my car in for an alignment. They convinced me to purchase a one - year plan. Didn't drive it for a month, but had to replace a tire and so I brought it back for another alignment. They said it can't be aligned. I asked how they did it a month ago and it can't be done now even though I haven't driven the car? They came back later saying, "Turns out we can do the alignment. It's done." Car feels the same. I don't trust these people at all.