When my son began his search for his first car, he decided upon a used vehicle. Being a parent who didn't want their child to be taken advantage of, I did the preliminary investigative work in locating good used vehicles that met the criteria both he and I had been searching for. They included VERY low mileage and an great price. At Elite Motors, both these criteria were met and then some. It goes without saying that of course, we were concerned with the mechanical worthiness of a used vehicle, but at Elite, I do believe you would be hard pressed to find a vehicle of inferior quality. The cars are very clean inside and out, looking as if they had just rolled off the assembly line! The customer service is extraordinary!andy the sales associate my son dealt with and who walked my son methodically through the purchase process. It was a very smooth and easy journey through this sales process as Andy really knows his stuff. Although I stayed in the background and let my son go through the purchase process "on his own", I always touched base with Andy to be sure we were all on the same page...and we always were! No surprises or hidden punches thrown in at the end, just a straightforward, honest, no pressure, comfortable sales experience. I will usually be quite defensive when dealing with ANY car dealership, but at Elite, I found I had nothing to worry about and both my son and I were treated with friendly professionalism and respect from the word "go". Would I ever go to Elite Motors for any future auto purchases? YOU BET I WOULD! I would not go anywhere else. What more could a person ask for? Great business ethics, outstanding customer service, a well experienced courteous sales staff, wonderful finance options, exceptional vehicles and a genuine concern for the customer even AFTER the sale has been completed and the car is off the lot. An excellent dealership with exceptional vehicles and excellent sales personnel. Thank you Elite Motors!
We were able to get into a 2013 Kia Optima with a awesome warranty. We are extremely happy! …
I am surprised that Volkswagen even allows them to sell certified preowned volkswagens. First, if you walk into their service area, it's all about Audis, which if you are an Audi fan is great BUT, if you are not..not so great. There is a little picture frame sitting on the shefl with a VW logo that tells you the VW items for sale are upstairs. Shoved upstairs in the swing room,,,really? They service the customers who purchased their vehicles there first and let the others wait, hours. Discrimination, which another VW dealer told us is not acceptable. Why make an appointment if you still have to wait more than 3 hours for an oil change? The service department to me needs improvement. Too many people sitting around waiting to do work that is handed to them. I think 2 good efficient people could run that entire service counter, and invoice area. I would also advise someone to tell them they will wait for their vehicle even if they are going out to lunch...that way they won't work on it when you return. I am shocked a VW representative hasn't said anything to this dealer before. The only reason I would go back is for warranty service.
These guys are great! I was on my way to hot air balloon festival in Morgantown WV, from Massachusetts. I had an breakdown in Wilkes Barre, and needed my trailer axle replaced. I called them at 9:00 on a Friday morning, asking if they could take a look at it. After a couple of hour delay getting a tow truck arranged, and getting it to their facility, they were able to take care of it (putting it mildly). They hunted down the ONE remaining replacement axle that was not two days shipping away and replaced it for me, and got me back on my way! I only missed one flight at the festival, and was able to fly the rest of the weekend, and then successfully drive all the way home again. Thanks guys!