The previous reviewers should know that the phone number they called belonged to Jane and Lori personally. All THEIR clients called them on that line. Evidentally these reviewers had just anyone cut their hair instead of having a regular stylist. When Jane and Lori moved from Kool Kutz they took THEIR number with them to their new salon. They can't help that the phone number remained in the phone book under Kool Kutz- the phone book doesn't get reprinted everytime someone moves their business and in this case not only moved but changed names. I have been a client of Jane's for 14 years and I am extremely picky about who does my hair! If Jane isn't available to do my hair the only other person I will have do it is Lori! I highly recommend them both, so much so that friends of mine from the East side drive over to the West side to have their hair done by these ladies. Actually I have family members 8 hours away that drive down here to have their hair done at Wild Roots! Jane cut and colored my hair in way that I was able to manage it while I was away for 3 mos. last summer! I don't know of too many other stylist that could or would do that! Anyone who says that Jane and Lori are unprofessional in anyway evidentally doesn't know these two ladies at all! They run their business in a very professional and client friendly manner. Your satisfaction is their goal! I am so glad to finally see Jane and Lori working their own business instead of helping run some other stylist problem salon!
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I have had SO many services from Andi where do I begin!? Every time I come in she always greets me with such enthusiasm and makes me feel relaxed and beautiful the whole time I am with her. Her attention is always on me during the whole service. I have also received multiple manicures and pedicures from her. I can't stand doing my own nails anymore because it never looks as good as when Andi does them. She is also the only person I let wax my legs or eyebrows!!! She is efficient with her time and methods and makes it as pain free as possible. As far as my hair, this girl knows what she is doing!!! Whether she is coloring my hair, cutting it or just doing a quick style it always turns out terrific. I would recommend Andi to anyone or for any service and faithfully pass out her business cards so other's can experience her professionalism, her positive attitude, and receive top of the line service!
I was an intern here for massage and being in and around the salon business for many years, customer service is always a priority. At Salon Knotty i found that the staff is knowledgable in there work and work as a team as best they can. They are eager to work with you to acheive the goals you want. (they won't let you walk out looking like a crazy!) They are always willing to fix problems and strive not to make any. They a have good cosmotologists and massage therapist. Although the salon is in a health club you have to admire what they've acheive with what they had!! I say "Rock on Pam!!!, you, Jazz and the Girls are doing a great job!"