Do I really have to give them a FULL star? I just got out of the nastiest, most foul smelling cab imaginable. How can someone have any self respect and operate such a vehicle? Have they become immune to the filth and stench. In retrospect, I should have just not gotten in and chosen an alternative. Now, I feel like I need to shower and burn my clothes. Do these places wonder why Uber is so much more popular? Really. Estimated wait time was 15 minutes...30 minutes later; better ...view morethan some I suppose.view less
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Last night I called for a taxi and not only did the taxi show up about 45 min after I made the call to ten but when a got into the cab thtaxi drive ask for a tip in advance but the taxi cab smelt like as if there was road kill hidden somewhere under his seat...
My boyfriend and I went on a date to the crown theater, after the show we called to take a cab home because it was 26 degrees out. After waiting for nearly 15 min for the cab, no cab in sight. I give them a call back asking how much longer, I got no direct answer. After waiting another 15 min we ended up walking home. I could understand it taking that long if it was a weekend but it happened on a Thursday night. About half way home the cab driver said that he had just reached the...view more stoplight next to the theater. There was absolutely no apology from the cab company for making there customer wait a half hour in the cold. I will never call ABC cab again.view less
I walk to the 13th & Tyler Dillons and get my groceries about every 2 weeks. I call ABC for the ride home, for the most part I have had to wait around an hour for a ride, but that is when they are busy. I do not expect them to be there in 5 minutes, it is nice when they are there within 30. I do like the one friendly female dispatcher who answers in the mornings, she is very professional. I have had excellent nice drivers who help me load my groceries into their cab and they are so goo...view mored to me they help unload them onto my porch. I have only had an issue with a driver 1 time and felt he was acting very shady, but I have been lucky enough not to have him as my driver again. I do recommend ABC Taxi if you are not pressed for time and have the patience to wait.view less
I called for a cab told me I was next on the list an hour later I still had no cab I called again said I was next on the list and she wouldn't commit to a time estimate of when my cab would be there. Canceled my order got on my Uber app had a ride in 5 min. Thanks for wasting my time ABC cab!
I work at a local hotel where I call guests taxis on a regular basis. Everytime i call ABC taxi/American cab seems like the same rude gentlemen answers. He never says hello or good bye and is always sounding gruff before just hanging up the phone, they will never commit to a pick up time which is often at least 45min - an hour, and guests often come back unsatisfied with rude drivers or filthy cabs. When calling a cab for my guests i will go for another less rude cab company! They dont...view more seem to care about their business at all!view less
Ignorant people, Im big on customer service and these ppl make me go crazy wondering how a business with such horrible customer service can stay in business? I would walk in 0 degrees than take this taxi service 1st experience: Need a ride from W Douglass to Walmart they said 45 min when I asked the estimated time(Estimated is not 100%) 2 hrs passed i called again your next in line, 45 mins later no cabs available. I called the other cab company they were here before the other company...view more. Wouldn't be so bad if I didnt have health issues. I wouldnt even give this business a 1 star.Even the people on the phone are ignorant.view less
The ability for a business as poorly run as this to stay in business must mean we need more cab services. You are better off walking then dealing with these "people". I tried to help a foreign man get a cab and they refused for liability reasons then cussed at me to give him a f&@king ride myself if I was such a Good Samaritan. These guys are low lifes. Do not call.