I will never use this service again. I called the night before to arrange a 0630 pick up for myself and some buddies. Told the kid I talked to that we needed a van because we had large bags. I called again at 0545 to confirm talked to the same guy and he said everything was fine. 0630 comes around and they send us a crown vic with a broken trunk latch. So I called back, spoke to a rude woman who said she didn't see anything about sending a van. So here we are 0700 still waiting for the van to take us to our location.