I just wanted to take a few minutes to say thanks for the excellent experience I had using Foundation Financial Group for refinancing my home. Ron, you really impressed me with your superior knowledge of product and services provided by Foundation Financial Group and sold me that this was the right company to go with (no small feat with all of the offers that came screaming my way once I decided to refinance). I appreciate your honesty and for not "throwing the other guy under the bus", which has turned me off by other companies. Kelly, thanks for the great customer service and positive attitude you presented throughout what is normally a very stressful process. This was so quick and totally pain free. I sit here typing this and it amazes me that a couple of weeks ago, I was thinking of re-financing and now everything is complete (I even have my check back for the home appraisal). I have recommended Foundation Financial Group to several of my friends and hope they take advantage. I even managed to lower my car insurance nearly $60.00 a month and that was with a teenage driver in the house. I am truly impressed with Foundation Financial Group and will be checking out the other services and products soon. Thanks again guys, you are truly at the top in your field.
I am impressed - that someone from SALES actually did what he said he will do... As I told you, having had some bad experiences with other banks/financial institutions, my expectation was very low by the time I talked to you, and when you told me that you will try to help me and will make it as painless and as expeditiously as you can, I was very skeptical. Okay, now that closing is over, I can finally say: I am impressed - that someone from SALES actually did what he said he will do: 1. I will call and update you as often as daily 2. We will close in about 2 weeks 3. If the rate goes down, I will give you the lower rate For all the above, I give you an A+++! I find that refinancing with Foundation Financial Group did not just reduce my financial burden, but it also decreased my stress level. Thank you so much for listening and for your patience. God Bless you and all that you care about.
What a great job Foundation Financial Group did navigating me through my refinance. I would especially like to thank Cindy Hanna my loan officer. She made it feel like I was her sole client. Even though I know she is busy helping others achieve what I did. From day one, after explaining to her what kind of loan I was looking for she set out to make it happen. Aside from a bit of my own anxiety at times, the framework Foundation Financial Group applies towards the loan process is efficient and forthright. Cindy Hanna told me I could expect to close on average 15 days from our first conversation. Not a long time at all for such an undertaking. She was right! I can say I'm so very happy I answered the phone the day she called. Lastly, I know many people at Foundation Financial Group helped make my refinance a reality and I want them too share in the thanks also.