I used to hate the car buying process but thanks to everyone at Scholfield Lexus I no longer dread going to the dealership. They made it the best car buying experience ever! I felt like part of the Lexus family before I even bought a car. They went out of their way to make sure that everything was perfect for us. I can't say enough good things about the dealership, the sales people and the service department. Everyone was extremely friendly, not at all pushy, and very knowledgeable about the cars. Now that we have the car we can take it in for free car washes anytime, courtesy car when our car is being serviced and complimentary trips to the airport. They did everything possible to make sure that we were beyond satisfied and they definitely succeeded. I would recommend Scholfield Lexus to anyone who is looking to get amazing customer service, not just while you buy the car, but once you own it!
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I was frustrated with the dealership always wanting to up sell service. Sure the oil change was very reasonable, but the list of so called needed repairs confused me. How could my car have so much wrong with it every 8,000 miles? The last list from the dealer I brought to Star motors. They were very knowledgeable and helpful; at no charge they reviewed the list and inspected my car. No pressure only honest straight forward estimate of needed repairs. Yes they did save me some money on some of the repairs, but most important they answered my questions and concerns about the repairs they said, could wait until my next scheduled service. We developed a plan to complete the necessary service in a timely manner.
I bought two cars at Family Motors when I was having trouble getting a car anywhere else and was treated with upmost respect there. They approved me quickly and I was driving the car home within a couple of hours of test driving it. I was so pleased that they report my credit to the credit bureau, and after paying off the second car, I was able to buy at a new car store due to the improved credit score. I was sad to leave Family Motors, but very happy that they helped me improve my credit and also my self esteme. Thank you Family Motors!!!