When I went to go pick up a car, they had no clean cars available; I had to wait a half an hour after I signed the contract for a clean vehicle to show up. Be sure that you bring a credit card (Even though you are allowed to pay with a debit card when you drop the car off). I had to pay for an extra driver fee and a young driver fee since my boyfriend, who was going to be the only driver, does not own a credit card, and the renter cannot be different from the lead driver. The vehicle was nice even though it was an SUV instead of a car like I asked for. When I returned the car, there were many fees that were not explained before I signed the contract, so my bill was 300 dollars more than the quoted price. They put an unnecessary $140 dollar drop fee on my bill that did not belong that the salesman caught after he swiped my card, soI had to wait a day for the fees to be changed on my back statement.
A current project has me in Hutchinson KS, every week since last June. Every time I am in Wichita but 1 I have rented from Enterprise. I have nothing bad to say about the folks at the Wichita airport Enterprise hub as they all have done exceptional by me. The service is great, when available I am always given an option with in my reserved car level as to what is available, and at times when available offered an upgrade. Awesome Job!! The only suggestion I would make is in regards to the Enterprise Plus points awarded per rental and the amount of points required for a free rental or upgrade.
The customer service here was impeccable. The gave us a free upgrade and we got to choose from several cars. Return was a breeze and again the customer service impeccable. We paid exactly the amount on the reservation. I also believe that where you make the reservation matters. I use flatlandtravels.com exclusively. Always the best deals. I highly recommend this Enterprise dealer to everyone!