I am fairly new to owning a BMW. Its been about 2 years and i have been enjoying most everything about the car. The one major downturn that i have found is that when i bought the car used i was told that Jackie Cooper BMW in OKC was the place to go for maintenance because i am from Oklahoma. I did and noticed that things were ok but no personable at all. Then one day I was driving my car and i stopped at a stop sign and it just wouldn't go anywhere. After calling Jackie Cooper they said that it had to be my transmission which was $6000 and that it could only be from me not bringing it in for maintenance or from my mistreating the vehicle. I will not go out and say i am the best driver or even the most cautious but i am often told that i drive incredibly slow for a 24 year man who owns a BMW. Their service had failed to see that the CV shaft was going bad on my left side when the fixed the right side not long before that. Aside from that their service people were rude and obnoxious. They made a bold statement saying that it was my transmission before ever seeing the vehicle. I instead made a phone call to Joe Self BMW in Wichita, KS which is about the same distance from my house as Jackie Cooper BMW in OKC. They weren't willing to make any assessments over the phone without seeing the car. They also helped me get the car to them at an incredibly reasonable price and were willing to work with me on the pricing and the timing of getting the car fixing. The were able to help me get my car fixed for less than half of what i got it fixed for in OKC for the same problem. They also fixed a short in my tail light that the OKC dealer said they fixed when they in fact didn't. The woman that we spoke with in the service department was incredibly kind and willing to work with us to get the problem solved. Overall, i would say that the only reason that i might buy a BMW again would be due to the service i got at Joe Self BMW. And if i do in fact buy one, it will be from Joe Self BMW. Wichita really is worth the drive if you are in within that area. Its a great city that is not much different from OKC but in this case the service was.
1636 E 1st St NWichita, KS 67214
From Business: Auto Body Shop, Car Repair & Service Wichita KansasWelcome to Auto Masters. Our automotive repair and body shop offers comprehensive service to meet the needs of ou…
Serving the Wichita Area.
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I used to hate the car buying process but thanks to everyone at Scholfield Lexus I no longer dread going to the dealership. They made it the best car buying experience ever! I felt like part of the Lexus family before I even bought a car. They went out of their way to make sure that everything was perfect for us. I can't say enough good things about the dealership, the sales people and the service department. Everyone was extremely friendly, not at all pushy, and very knowledgeable about the cars. Now that we have the car we can take it in for free car washes anytime, courtesy car when our car is being serviced and complimentary trips to the airport. They did everything possible to make sure that we were beyond satisfied and they definitely succeeded. I would recommend Scholfield Lexus to anyone who is looking to get amazing customer service, not just while you buy the car, but once you own it!
My car recently took a crap and I just finalized my bankruptcy and after being denied almost everywhere else I went in last Monday to see if I could get financed on a ford focus they had there, I told them my situation and my desperate need of a car with school coming back up for my kids and after about 5 minutes I was approved for it. If I would have known it was that easy I would have just started here, if I knew about them before then that is . So far the car is doing great and I haven't had any issues with it other then my tire pressure light always staying on but they fixed that as soon as I made it back in there , didn't even have to wait long unlike other car lots I've bought from. I will definitely be going back here and recommending them to my friends. Thank you guys, you really helped me and my kids out with this car.