I am fairly new to owning a BMW. Its been about 2 years and i have been enjoying most everything about the car. The one major downturn that i have found is that when i bought the car used i was told that Jackie Cooper BMW in OKC was the place to go for maintenance because i am from Oklahoma. I did and noticed that things were ok but no personable at all. Then one day I was driving my car and i stopped at a stop sign and it just wouldn't go anywhere. After calling Jackie Cooper they said that it had to be my transmission which was $6000 and that it could only be from me not bringing it in for maintenance or from my mistreating the vehicle. I will not go out and say i am the best driver or even the most cautious but i am often told that i drive incredibly slow for a 24 year man who owns a BMW. Their service had failed to see that the CV shaft was going bad on my left side when the fixed the right side not long before that. Aside from that their service people were rude and obnoxious. They made a bold statement saying that it was my transmission before ever seeing the vehicle. I instead made a phone call to Joe Self BMW in Wichita, KS which is about the same distance from my house as Jackie Cooper BMW in OKC. They weren't willing to make any assessments over the phone without seeing the car. They also helped me get the car to them at an incredibly reasonable price and were willing to work with me on the pricing and the timing of getting the car fixing. The were able to help me get my car fixed for less than half of what i got it fixed for in OKC for the same problem. They also fixed a short in my tail light that the OKC dealer said they fixed when they in fact didn't. The woman that we spoke with in the service department was incredibly kind and willing to work with us to get the problem solved. Overall, i would say that the only reason that i might buy a BMW again would be due to the service i got at Joe Self BMW. And if i do in fact buy one, it will be from Joe Self BMW. Wichita really is worth the drive if you are in within that area. Its a great city that is not much different from OKC but in this case the service was.
I used to hate the car buying process but thanks to everyone at Scholfield Lexus I no longer dread going to the dealership. They made it the best car buying experience ever! I felt like part of the Lexus family before I even bought a car. They went out of their way to make sure that everything was perfect for us. I can't say enough good things about the dealership, the sales people and the service department. Everyone was extremely friendly, not at all pushy, and very knowledgeable about the cars. Now that we have the car we can take it in for free car washes anytime, courtesy car when our car is being serviced and complimentary trips to the airport. They did everything possible to make sure that we were beyond satisfied and they definitely succeeded. I would recommend Scholfield Lexus to anyone who is looking to get amazing customer service, not just while you buy the car, but once you own it!
My car recently took a crap and I just finalized my bankruptcy and after being denied almost everywhere else I went in last Monday to see if I could get financed on a ford focus they had there, I told them my situation and my desperate need of a car with school coming back up for my kids and after about 5 minutes I was approved for it. If I would have known it was that easy I would have just started here, if I knew about them before then that is . So far the car is doing great and I haven't had any issues with it other then my tire pressure light always staying on but they fixed that as soon as I made it back in there , didn't even have to wait long unlike other car lots I've bought from. I will definitely be going back here and recommending them to my friends. Thank you guys, you really helped me and my kids out with this car.
Great experience!! I bought a 2015 Passat last week and I couldn't be happier. Justin Holts and Chris Jonker are not only excellent salesmen, but they are friendly, accommodating, honest and very helpful. The day after I left the lot with my new car, I got a phone call ensuring I was pleased with my purchase. Today, I went back to finish one last piece of paperwork and was welcomed at the door by both of my salesmen with genuine smiles on their faces. Not only was I in and out of there without any delay, but I also received a complimentary car wash, massage and manicure! Did I mention that this was FREE?! :D Clearly, I've been very impressed. Needless to say, I had such a great experience and I would recommend this company/dealership to anyone and every one. Thanks again Chris and Justin!
I was frustrated with the dealership always wanting to up sell service. Sure the oil change was very reasonable, but the list of so called needed repairs confused me. How could my car have so much wrong with it every 8,000 miles? The last list from the dealer I brought to Star motors. They were very knowledgeable and helpful; at no charge they reviewed the list and inspected my car. No pressure only honest straight forward estimate of needed repairs. Yes they did save me some money on some of the repairs, but most important they answered my questions and concerns about the repairs they said, could wait until my next scheduled service. We developed a plan to complete the necessary service in a timely manner.
Mike Stevens Volkswagen is a great dealership with great cars. Everytime I have visited this dealership I was greeted with respect and a willingness to help me find the right car for me. They have great customer service and they were very helpful when it came to finding a good car. Volkswagen car are built with the highest quality and the salespeople showed an equal amount of quality which showed me they take pride and believe in their product. I would recommend to anyone that is the market for a car to make a stop at the Volkswagen dealership where you can find quality cars and are greeted with a great customer service staff that will help you with all your needs.
I bought two cars at Family Motors when I was having trouble getting a car anywhere else and was treated with upmost respect there. They approved me quickly and I was driving the car home within a couple of hours of test driving it. I was so pleased that they report my credit to the credit bureau, and after paying off the second car, I was able to buy at a new car store due to the improved credit score. I was sad to leave Family Motors, but very happy that they helped me improve my credit and also my self esteme. Thank you Family Motors!!!
i bought a car from them last year and it has been doing really well, had a few issues here and there but hey its a used car (2003 Ford Escape) but they always got it fixed for me at really cheap prices and had it to me the same if not the next day. The salesman was really patient and polite, he was never pushy like the salesman at other car lots are and their mechanic Edward always goes the extra mile when i bring it in for service. All around a really enjoyable experience and friendly people. I will most definitely buy my next car here :)
Do you honestly thing it's ok to just accuse a business owner of all the things you are accusing you must be a psycho to accuse someone of the things you are stating. Stealing a tag? Disconnecting light? You sound like a jealous x girlfriend. I just bought a 2005 f150 from hess motors and I can honestly say it was the best experience I have ever had with a dealership and I have been buying cars for over 20 years. I will recommend everyone I know to hess motors fair honest and affordable prices all rolled into one thanks again Jerry
Dealer has cars some with salvage title. He is straight forward. we looked at an 07 Altima with 51,000 miles for 10,999. We asked if he would go for 10, he said 10,400 and would honor a 90 day 100% bumper to bumper warranty, this was on saturday. We came back on Tuesday and I asked about the offer and he actually had an offer on the car for 10,600. He still honored our deal and kept true to his word. You don't find that at big retail dealers, they will not help or be honest about anything. I am very happy with my new car!!