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JP
Jenna P.

03/20/2015

Overall

I bought my 4 Runner in November of 2014. Not only do I love my car but I love that I bought my car from someone as knowledgeable as Jacob Todd! He listened to what I wanted and found the perfect fit for me!

Overall
Worse Dealer ever

Attention family and friends of Wichita falls :: watch what you buy and if you k ow where I worked at before you know the place. -- I bought my first new car ever @ my old job. I regret buying this car from this place. . I am very disappointed with this dealership. I thought I bought a good car until I noticed chips of paint falling off. Then there was wind noise coming from the windshield and the driver's side door. It was brought to my attention that my car was apart of the hail damage we had back in May. I talked to one of salesman about it and he was nice enough to tell me it was one of the cars that was on the lot. He even pointed out the ripples on the hood from the cheap paint job they had done on the car .

He asked me if I signed any papers stating I was buying a hail damage car and I told him no. I told him my sales man did tell me anything. So I asked another salesman why didn't they tell me. He replied we don't have to nor do we have to put it on the car fax. At this point I was upset , I went to the new car manager and told him I wanted this fix . He told me to take to service and have the work warranty . I said no. I wanted another car because I purchased a new car without damage . He just laughed. So I went to a few people and none of them were any help. All they did was give me the runaround. So I dropped it for a few weeks then tried again. They told me they would trade me out of it for $4000.00 down. Once again I told them no. I told them I wanted a new. I told them it was there fault for not telling me about it and I refused to give anything down. They didn't care about helping me or trying to make things right. The sad thing about all this I worked for them . I still have the car and now I am stuck with a car that has no value in it and I have to hear wind coming through my windshield and door. I should of known better to trust them. I do not care for this place. So if you want to purchase a Toyota I suggest you go elsewhere. I suggest if anyone did purchase a car there around that time you should do some research on your vehicle .

Details

Phone: (940) 386-9129

Address: 2216 Old Jacksboro Hwy, Wichita Falls, TX 76301

Website: http://www.joecoopertoyota.com

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