Horrible professionalism showe...
Horrible professionalism showed by the owner when performing a warranty call on a new building. He tried to charge for a very simple fix that could have been handled over the phone by his team. I let his service guy know that I would not pay for a service charge that I was never quoted when he said he would come out to do the warranty work. When the owner called me back to speak to me, he informed me that if I wasn't paying, he was cancelling my warranty and then hung up the phone before I could reply. No conversation whatsoever about possibly halving the cost for the shared negligence of the situation. Which means, I didn't read the owners manual and he didn't ask the simple question before creating a service ticket, and didn't quote me a service charge if there was no warranty work to be done.
claimed iconBusiness Response.05/21/2012
Warranty issues were from customer not reading owner manual. Manufacture covers defects in materials only. Customer stated to our tech he would not pay and we felt he was in the wrong and contacted him to resolve issue. We are sorry but cannot run free service calls. The owner of this building has used us for a very long time as we handle his work with good honest service. We have been around since 1977 working with the best customers in Denver. We feel bad this customer had to complain this way and have tried to contact him by phone. Thank you, Alan