We all know that as consumers we want rich experiences of customer service. Well, I have had just that with Pool Leaks Plus and its' owner Michael. I was devastated for approximately 1 month looking at a green, murky pool which the company that serviced it kept advising me everyday he was fixing it today and never did. It had a crack somewhere in the skimmer, and that company would tell me he sealed it, emptied it, acid washed it etc etc. All a bunch of lies, which led me on a search for help! Long story, short, I was tired of having a mess in my backyard and I located : "Pool Leaks Plus". I spoke with a very courteous gentleman "Michael" he listened to my story and told me he would go out there that same day and try to see what the problem was. Just as promised, he went that day, he called me from the house and diagnosed the problem of a leak in the skimmer instantly, he advised me that it could not be sealed and there was no sign that the service company had done anything to remedy the problem, which caused more damage than anything else. He gave me an estimate on the phone, and then sent me a written estimate that same evening of what we spoke about. I was so pleased with his honest actions, keeping his word just as he stated. The following week he proceeded to work on the area, replace the skimmer, rebalanced my pool, replaced valves on the pump. My pool was back in tip top shape the way it should have been, within 24 hours of work. I was ecstatic, and sorry at the same time, that I did not locate Pool Leaks Plus long before. I am totally pleased with their promptness, preciseness, customer service, and quality work. It is my pleasure to recommend Pool Leaks Plus to anyone who need quality, professional work with honesty. Thank You, Michael I appreciate your business, and thank you for your recommendation of a new pool service company. I am totally satisfied.
I was out of the country in late August when I get a phone call from my wife that she thinks our pool has a major leak. I immediately asked her to shut off the pumps and to please find us a pool leak specialist. My wife looked on the internet and read the reviews on several pool leaks specialists. She found a well-reviewed pool leak specialist - Michael of Pool Leaks Plus. I called him from overseas. Michael answered immediately and made arrangements to come out on the following Saturday morning. He found the leak ( it was pricey to do the leak analysis but then again everyone is charging around $200-$250). He came back during the week and jack-hammered into the area of my concrete deck (ugghhhh ...but it was necessary) and found the leak in the plumbing. By the way, the plumbing installation and PVC pipes were only 1 year and half old. The plumbing was installed by a Miami pool company which is now bankrupted (it went by the name of the "mythological creature" which is rubbed out of lamp! ). Michael then pour a new layer of sand and new concrete into the hole. Unfortunately since it was originally stamped and stained concrete deck , I now have a different colored area from the rest of the pool deck. Oh well, this was NOT Michael's fault , he did the best he could . I would recommend him for all your pool leak problem.
After 6 mos. of agony and much spent on other pool leak detectors and bs, I finally came across someone who could actually provide exceptional service and resolve my pool leak IMMEDIATELY. I called Michael at Pool Leaks Plus on a Friday morning and he was at my home within the hour. Detected the pool leak ( which was a rare leak) with his equipment and preseverance. He stated " that he would not leave until he discovered the leak", and boy he did and fixed it immediately. He is worth every single penny and then some. If I would have called him initially I would have saved alot of money on other detectors that just did not know what they were doing. Michael at Pool Leaks Plus is a must call if you have a leak. Don't look anywhere else you will be waisting your time and money. Thank you Michael. It is nice to see my water level staying up FINALLY!!!