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Firing Line

Today10:00 am - 9:00 pm

Business Details

Hours:

Regular Hours

Mon - Fri10:00 am - 9:00 pm

Sat9:00 am - 7:00 pm

Sun9:00 am - 4:00 pm

Categories:
Rifle & Pistol Ranges, Ammunition, Guns & Gunsmiths

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07/18/2014

Took a first time shooters course there. The instructor was helpful, patient, gave me his undivided attention and took all of my questions seriously. Each of the staff members open carry a pistol which makes for a gun-friendly, welcoming atmosphere. Clean restrooms. My buddy complained about the price of classes being too high but the rates are fine by my own standards. I'd rather pay more for a person who has a deca... view more

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03/14/2014

RUDE RUDE RUDE - I recently went there with 2 other friends to shoot. We stood around the counter area for several minutes and were totally ignored, finally after several requests for assistance, the clerk acted like we were imposing on his chat session with his boys. Questions regarding use of the range were answered rudely as if we were imposing on him and he kept walking away between questions. It was game over ... view more

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06/29/2013
SMH

I never feel the need to write a review but after my recent visit to the Firing Line, I must say customer service isn't there strong point. After being looked over multiple times for help I said to myself well maybe they can't see me I'm only 6'5" 240 lbs but anyway I finally get approached by Alan, now I come in knowing already what I'm looking for so I ask him politely do you have the New Taurus Millenium G2, ... view more

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09/30/2012
Ordered a handgun from Firing ...

Ordered a handgun from Firing Line and had to pay a $100 deposit for them to order. I was told it would take 2-3 weeks to get the handgun in. After 6 weeks still no handgun. I visited the store and was told I would have to pay a restocking fee if I cancelled the order. The clerk was very rude and acted like I was asking for the moon. I spoke with the manager and explained the gun was long overdue and that since I had... view more

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07/25/2012
Never again

Will never step foot in this crap chute again. I had horrible customer service at the old store but figured I would give them a shot again with the new store. Nothing has changed, the employees are the most arrogant people I've ever met. Extremely rude when I asked for ammo, fat bald guy raised his voice to the point where he was almost yelling. I turned around and walked out. Went to another store 2 days later to pu... view more

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07/09/2012
excellent service, great experience

Went in here for my first time, to use the firing range. Not only was it a friendly environment, I was asked several times if I needed help. Sure these guys are serious and don't take crap from anyone... can you blame them?? They work with deadly weapons! For all the bad reviews that stupid kids/people have left......who cares. Take it from me.. and over critical perfectionist. I was well taken care of by peopl... view more

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06/21/2012
I've made several trips to Fir...

I've made several trips to Firing Line and never purchased a gun, only a holster or two. I would say 70% of the time I was never asked if I needed help while looking at the gun showcases. Most of the employees are standing around talking to each other. It's too bad that their customer service stinks.

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03/11/2011
Horrible Service

A friend and I went to Firing Line gun shopping and went right to the counter. The store was kind of busy, BUT, a number of customers that came in AFTER we did got IMMEDIATE assistance while we patiently stood and waited for our turn. Again, another customer came in and they got immediate assistance. And yet AGAIN ANOTHER customer came in and got immediate assistance. I am pretty sure we were not invisible, b... view more

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09/16/2010
I WIll Never Shop There Again

Initially, I was impressed, they had a good price(ten bucks cheaper) and were willing to order in what I wanted all via the phone. I get my Permit to Purchase, make the drive, and I felt I got treated like crap. In my general past experience, when you purchase a gun from an establishment with a range, the very least you get is a 1/2 hour of range time. I drop hundreds of dollars on these guys and simply asked if I... view more

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05/27/2010
Disgusted

The facility wasn't temperature controlled for the heat. This seemed to make safety an issue because of sweaty hands. also, the staff made me feel very unwelcome, and unwanted. I'm all for supporting Michigan small business, but i would never go back to this facility. There are many nice ranges and places to purchase out there. Don't be discouraged by this "bad apple".

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Firing Line

38427 Webb DrWestlandMI 48185

(734) 326-7320

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Firing Line

38427 Webb DrWestlandMI 48185

(734) 326-7320

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