Recently my wife, Kristina, and I took delivery of a new 2011 BMW 535i from your facility in Santa Ana. This is the fifth BMW we have owned and the second from your dealership. Needless to say we are loyal to the brand, the design, handling and performance. Craig Silva took care of our special order needs, tracked the production of the car and stayed in close contact with us every step of the way until the car arrived... even a bit earlier than expected. When I arrived at the dealership to actually meet Craig for the first time, he understood I was pressed for time beforehand, and made sure the required paperwork was in order prior to my arrival. Craig escorted me to the car and gave me a quick demonstration of some of the new features. My comment was that it is the prettiest BMW we have ordered to date. Back inside, Craig made sure I was properly taken care of while visiting with the financial personnel. Soon I was on my way back to a busy day, leaving the new car behind for my wife to pick up and drive home. But before I departed, I mentioned to Craig that the transaction and service he provided was the best and smoothest I had ever encountered. It was not only big things that Craig did for us that impressed me, it was the little things that most people may not notice. Two days later Kristina called me at work and told me that she found several severe scratches and fish eyes in the clear coat on the hood of the car. After work that evening I inspected the car and we came to the conclusion that Craig should see the damage. Neither of us noticed the damage at the dealership on the day we took delivery, however the damage was not as noticeable in natural sun light as it was under very unforgiving fluorescent lighting. The fact that Kristina's special ordered, brand new car was damaged created a level of overwhelming devastation for both her and I. We visited the dealership five times, sometimes both of us, to discuss the damage and possible solutions. All the while, Craig happily received us and insured us with confidence that the problem would be resolved to our satisfaction. Meanwhile, he utilized the resources available to him and stood true to his word. Craig could have simply directed us to the Service and Body Shop Managers and gone about his business. But he didn't. He not only followed through with the sales transaction, but went well above and beyond the call of duty to make sure the overall experience with doing business at Crevier BMW was of the same standard of quality as the brand itself. Crevier has built a reputation for being one of the best automobile dealerships in southern California. It is a person like Craig Silva that encourages people like us to return to Crevier. Tremendous assets like Craig are what make your business outstanding. Kind regards, Rob Spindler
Honestly, my orginal goal was to see McKenna or Shelly BMW because I've talked over the phone with them and checked out their sites because I found the right car white/beige colors, miles, and price. Nothing bad about Crevier's site but I just couldn't find the colors. Also, I wasn't even looking at a 335i because it was over my price range. A co-worker had the best experience at Crevier after she went to Irvine and left very happy from your dealership that I decided to check you guys out during lunch. From an outstanding expericence from greeting, car information, ultimate driving demo, and intelligence of finance how I can manage an upgrade to a 335i from McKenna's 328i for about the same price got me to decide that very night without having to see what McKenna or Shelly has to offer. You made it all too easy and I'm very impressed with the entire experience. Even friends and co-workers are impressed and I hope they seek you out when they decide to trade in. Believe me, I got a lot of eyes and brows thinking about it. It's only been a couple days but I've searched around for tinting service and decided to go with Crevier's BMW services. Even though the price was a bit higher with you guys, just from what I've spoken to you about Crevier's service, I knew I would be getting 100% satisfactory work. So I took my car in yesterday and again the immediate greeting was 100% awesome for checking in. I stood there for barely a 1 minute and Jason Beers came out and immediately got all my questions answered about tinting and services. Normally I'd be waiting about 5 minutes at Toyota or Acura dealer (old cars) before I got to see a service tech. Also without having to check a computer systems or anything, Jason had I'm guessing a diagnostic paperwork of my car in his had and notified me I had a recall of a fuel injector that you guys will check and repair if needed all covered as a certified vehicle. Something I didn't expect since i just got the car two days ago but this was the excellence I was anticipation and got. He listed a carwash, checking filters, fluids, air pressure, and loaned me a 328i so I didn't need to wait the entire day there. I was in and out so fast I was just impressed with their professionalism as I was with you. This was an outstanding service that I've never experienced anywhere else. I'm sharing my experience with everyone I know and I hope they seek you out. It's funny, even people I know that have BMW's are impressed. I'm definitely going to revisit Crevier on every new car for life now!!! Thanks again for all your help! :) Have a great day! I know I am!!
I just had my best car buying experience ever. Without a doubt, Crevier Mini knows what they're doing and has a great team in place. I've been looking to replace my Yukon XL for three or four months. I've driven everything from corvettes to VW. In fact, I've driven a lot of cars I actually like, but nothing compared to the Certified Pre-Owned 2010 Mini I purchased. However, it was just as much the experience as the car that made me write this review. First of all, Dana Eastman is second to none in knowing how to showcase a Mini. He's a complete expert and a pleasure to deal with. He never wasted my time talking down other cars or trying to "hard sell" me. Just gave me the facts and proved these Mini's are quality cars. I doubt there's a better "motoring advisor" on the planet. After I decided on which Mini I wanted, and believe me with so many cars to choose from this was no minor decision, I worked with the Floor Manager, Enrique Aguilar, to finalize the deal and trade in my 2003 Yukon XL. Enrique was straight forward and easy to deal with. What more could you ask for? Buying a car shouldn't be rocket science or mentally draining. All I ask for is straight forward, honest communication and that's what I got. Once the deal was finalized I worked with the Business Manager, Anthony Scolieri, to obtain financing and complete all the necessary paperwork. Again, just as with Dana and Enrique, dealing with Anthony was nothing but a great experience and pleasure. When I buy my next Mini, and I will………I’m going back to Crevier - no if, ands, or buts. Thank you again for my new Mini. Awesome car!