Hi Everyone! I am Rayhan Ahmed, the pharmacist and owner of Royal Palm Pharmacy. I have been serving the greater West Palm Beach community as a pharmacist for more than 10 years. During this time I worked for a retail chain pharmacy. I have identified a big gap between the customer service and corporate culture. There are more than 23,000 independent pharmacies in the United States which is more than CVS, Walgreens, Rite-Aid and other big chains combined. I decided to become a part of a independent pharmacy for the following reasons. Retail chain pharmacies can not give customized service to specific community because of their corporate bureaucracy. We are a part of more than 2,000 independent pharmacy co-ops to buy at big discounts from drug manufacturers. So we are at a better position than the big chains to sell to our customers at a competitive price. We believe in friendly, prompt and accurate service not cutting the manpower to compromise those. We will beat any cash price from any pharmacy and will honor any competitor’s coupon. You will be dealing with the same pharmacist everyday. Pharmacist will have a total knowledge of what’s happening in the pharmacy. Your pharmacist will not get transferred once you get to know the pharmacist. You talk with the same person everyday not with a person in a remote call center. All issues will be resolved at the pharmacy. We do not need any corporate boss to approve anything.
I can't say enough GOOD things about them! Every need you have they are there to fill it! They go out of their way to find your medication so you can have it on time. No matter when you call, you will get it that afternoon! Their delivery service is The Best! Call in the morning and your prescription is usually delivered that afternoon! How Great is That!! They have the Best Team...Get to Know: Joel, Tom, "D", Linda, Eric, Vera. They know the True meaning of Service. Your Health is as Important to Them as it is to You! Thank You, Ruth D Morton
They just don't have this kind of service anywhere these days. It is THE BEST. Joel has helped me with problems I've had getting my medications, and after just moving to Texas, he actually helped get them to me there until my Texas insurance comes through. Going into the pharmacy has always been a pleasant experience. Everyone is upbeat and most helpful. This is service at its finest, and goes beyond all expectations. Thank you All! April