I have had my dog for the last 18 years and last year he was diagnosed with degenerative Myelopothy, and it has been heart breaking watching him fail. Now that he is in the final stages, my boyfriend and I decided that it was time. This was the hardest decision I have ever made in my entire life. I scheduled an appointment 2 days prior and when we got there they said they had no record of my appointment, after we paid in full. They delivered this information insincerely and accusingly. They said they could pencil me in, but I couldn’t be present in the room. I have had my dog for 18 years I do not want the last thing for him to see is the inside of a kennel, frightened and alone. After spending a day full of anxiety and tears we were told that we would have to come back tomorrow if I would like to be present in the room at the time of euthanasia. I had to leave there with my dog, to return in the morning to do it all over again. I am in total shock, and I would not recommend this service to anyone who loves their animal.