We found a decent duplex in a very nice area of Austin with a reasonable monthly rent. Unfortunately, Rollingwood Management turned out to be the pitfall of the entire deal.
The property was in decent condition, but the duplex was old and in need of repairs. Still, with rental properties, this is to be expected. What wasn't expected was the $850 taken out of our deposit for carpet cleaning! The carpet was in terrible condition when we moved in, which we documented on our initial inspection. As it was explained to us, $100 of our deposit was nonrefundable and would be used to have the carpets professionally cleaned. So, when we moved out, we vacuumed the carpets. HUGE mistake! Now, I can't even get anyone from Rollingwood to call me back to explain what happened.
We also had an issue with a bee infestation under our front porch. We got rid of the bees, but they came back withing 2 weeks because there was a crack in the foundation of the house where the steps joined the house. I contacted Rollingwood no less than 3 times and not only did they not offer to help, they ignored my phone calls, emails, and maintenance requests!
Don't get me wrong, they were professional and wonderful in the beginning, but beyond that, I was shocked by the way they managed our property and how they treated us as tenants. I will never use them again or recommend them to anyone on shear principle.