I am very disappointed about this place. I am in Taiwan and my friend is in LA for study. I made an order online for her birthday, but she didn't get it. I tried to contact the florist, but since there is time difference between LA and Taiwan, it is hard to contact them, and 24 hr phone service can't provide me any help. My friend helped me to call West Hollywood Florist, they said they would send me email since they can't make international phone call which I can't understand why since they provide international delivery. However, a couple days have passed, I am still waiting for their email. It is the worst experience I have.