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VCA Miller-Robertson Animal Hospital

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Business Details

New Clients: Claim your pet's Free First Exam Now!
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Hours:

Regular Hours

General Info:
At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who, most importantly, knows your pet almost as well as you. With nearly 600 hospitals in 42 States, we've built a network of trusted local animal health providers giving the finest care for the pets in your family. We invite you to get to know our caring staff! New VCA patients are eligible for a FREE First Exam - a risk-free opportunity to learn what makes VCA so different. We’re looking forward to meeting you and your pet and demonstrating our commitment to providing your pet the highest quality care!
Services/Products:
Our hospital offers a wide range of general and specialized medical treatments and services including: • Advanced Care Services • Allergy & Itchy Skin Relief • Diabetes Treatment (Canine & Feline) • Diagnostics • Diet & Nutrition • Disease Treatment • Flea & Tick Control • General Care • Heartworm Disease Treatment (Canine & Feline) • Internal medicine • Medications/Prescriptions • Parasite Control • Pet Wellness Exams • Physical Examinations • Preventive Care • Primary Care • Puppy & Kitten Wellness • Senior Pet Wellness • Spay & Neuter • Vaccines & Vaccinations • Weight Loss Programs Please call us today to review your pet’s medical and health issues and how we may be able to help!
Brands:
wellness
Payment method:
amex, discover, master card, visa
Location:
VCA operates nearly 600 animal hospitals in 42 States staffed with hundreds of experienced veterinarians.
Neighborhoods:
West Hollywood, Central LA
Amenities:
• Caring for your pets the way we care for our own • Convenient, affordable, preventive nose-to-tail care (VCA CareClub) • Educational opportunities for pet owners • Free First Exam for all first time pet visits • Healthy Pet Magazine • Home Delivery of Pet Medications • VCA Big Pet Project • VCA Quality Care Program
Categories:
Veterinarians, Pet Services, Veterinary Clinics & Hospitals, Pet Grooming, Veterinarian Emergency Services, Veterinary Information & Referral Services
Other Information:

Price Range : Average

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VCA Miller-Robertson Animal Hospital

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8807 Melrose Ave, West Hollywood, CA 90069
(310) 853-5530

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VCA Miller-Robertson Animal Hospital

Reviews

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machris
08/11/2011Provided by Citysearch - 
Overall
disappointing receptionists

We were politely asking questions about our pet's medicine when out of nowhere, the girls we were talking to rolled their eyes right infront of us. It was totally uncalled for. Fortunately, our pet has already been checked so we immediately left in pure displeasure.

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Kamus
12/23/2008Provided by Citysearch - 
Overall
Competent, but very expensive and commercialized

I switched to this vet after mine relocated. So here's the good news - I think they are quite competent clinically. But the problem with VCA Miller is that they are very expensive and have rigid processes that they require, that cost you even more money. Very commercialized! Here's some specifics:\r
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1. I gave full history and had my dog examined by a vet. I went over his medications (heartworm and eye drops) so that I could get my refills when due. They didn't mention at the time
...view more that this was not sufficient!\r
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2. His needed a refill on his eye drops. They refused to refill as they were originally prescribed by another vet. They say it's a legal requirement. If so, when I saw my vet in the lobby and she looked at his eye briefly (just a little goopy) wouldn't that be enough? If not, maybe she could take him in a room for 2 min to look more closely? That would be okay too, but no - I had to make an appointment for a more formal (and costly!) examination before they would dispense a refill on medication.\r
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3. I had already paid over $500 in examination, urine test and antibiotics for a urinary tract infection. After 2 days and a completed 2 week course of antibiotics he was 100% fine. $500 for an exam and tests and a course of antibiotics??? Based on my last vet, this is very expensive.\r
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4. I also had a prior $100+ charge for exam and stool culture before they would continue with his heartworm medicine. Apparently another legal requirement that lets them charge inflated prices for simple everyday needs. (is it really a legal requirement? 'cos the internet searches I did said not all vets require that if treatment has been continuous) \r
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My advice would be to find a vet that cares about your animal first, and make fair and appropriate levels of revenue. You want them to charge reasonable prices for good care, not recommend or require costly exams or tests in order to maximize their profit.
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malfernan
10/24/2008Provided by Citysearch - 
Overall
Will try to screw you out of as much $$$ as possible

I've been taking my dogs there for a few years. Mostly for vaccines, but this place has been steadily declining in the past couple of years or so. The front desk staff are constantly distracted, they keep charging you for things you didn't authorize -- one of their favorites is to charge you full price for a vaccine because your pet is due, even though a low-cost vaccine fair is coming up. Always double check your bill because sometimes they charge you for things you didn't get. \r...view more
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Anyway, I took my terrier for a physical exam and because she had a couple of tiny little bumps that looked like zits to me, they told me it could be cancer so they had to biopsy. Of course in the end it was nothing, except for all the money I had to pay including some tests they messed up. \r
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Now today I took my dog in for allergies and the British doctor tells me that she's got a heart murmur and we have to do a bunch of expensive tests. I've decided these people have screwed me out of enough $$, so I'm getting a second opinion on the heat murmur or risk having them put my dog through surgery or something. \r
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Anyway, I could go on with a lot of little things like missing appointments, rude and distracted staff, test results that take forever, or that sometimes never come unless you actually call and ask, etc. In the end please go somewhere else.
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lizzenup
10/16/2008Provided by Citysearch - 
Overall
PLEASE don't do it!!!

I have never in my life actually taken the time to write a review, but after taking my dog to this place for years and initially being happy with their service, I have watched all of the wonderful, caring doctors disappear- the staff will never tell you where they have gone! The best vet of all time, Dr. McMillian, retired and this place has declined rapidly since then! The remaining doctors are apathetic, incompetent, and always looking for a way to con you out of money with tests, et...view morec... Steer clear of Dr. Willoughby at all costs, just as other reviewers here have warned. He told me my dog needed surgery when a second opinion revealed that the ""mysterious bump"" under my dog's chin was nothing more than the equivalent of an age spot on a senior citizen (my dog is 20). You and your pet deserve better- this place will disappoint you!view less

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rhortx
04/24/2008Provided by Citysearch - 
Overall
Never Again

I've taken two pets here a number of times each, and though I did get a good and thoughtful vet twice, a young woman who I believe was early in her career, I have to say that I will never go back after my last visit in which an arrogant and imperious englishman snapped at me (at the end of a visit that cost around $600 though he couldn't really identify the problem), telling me that if my cat didn't get better on his own I would HAVE to bring him back to be sent out for intense, multi-...view morethousand dollar investigative medical procedures. He is the one who told me that it would be multi-thousands of dollars, so this is not an exageration brought about by my intense dislike of the man. I should have been warned years earlier when one of the vets failed to diagnose distemper in my puppy, which went blind and had to be put down. There are probably some good vets working here but I will never go back.view less

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rblock
04/23/2008Provided by Citysearch - 
Overall
Over Priced and Incompetent

This place is just the worst! The vets are constantly changing - so no kind of consistent care for your pet. They are extremely expensive and fraudulent too! They charged me for services and products that i never bought and I was always catching them at this! They misdiagnosed my dog - over medicated my other dog. Stay away!!!

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Spinman1
04/21/2008Provided by Citysearch - 
Overall
Great staff, excellent care

It's hard to believe some of the negative reviews are for this same place. I have had nothing but excellent care for my two cats and two dogs. The entire staff from the front desk to the techs, nurses, and vets are competent, friendly, and polite. The facility is immaculate, parking is convenient (and free), and I have never had to wait for my scheduled appointment.

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alohaminty
02/06/2008Provided by Citysearch - 
Overall
VCA Miller-Robertson Kills

I've lost two pets under VCA Miller-Robertson vets. I cannot stress enough how important it is that you are reading this review and take me seriously. The people who work behind the counter have never once had my papers in order, write notes on the wrong pet's papers, once gave me the wrong medicine (!!!), and after leading my cat to a POINTLESS surgery that cost $2000 and actually ended her life instead of helping her, they still send me postcards that she's due for her shots... 4 yea...view morers later. I've made it a game to call every time I get one and remind them that my cat is dead, thanks to them. They still send them. I've seen a few different vets there, and two of them have wrongfully diagnosed my animals! The last time I was there, I was suckered into paying over 100 dollars for a test I knew my cat didn't need and the doctor ""never got the results back."" Completely disorganized and unprofessional, it's amazing they got a medical degree. When my dog was in a ""fatal accident"" there for negligence of a previously noted allergy, I tried to take legal action, but as you can imagine, animals don't have rights like people do. So all I can do is write this review and tell people not to go to VCA... THIS IS VCA MILLER-ROBERTSON. I honestly cannot speak for any other branch.view less

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acarnutt
12/31/2007Provided by Citysearch - 
Overall
The V.C.A. Veterinary Hospital, Rosecrans Ave. La Mirada, CA.

The V.C.A. veterinary Hosp. Rosecrans Blvd.I wish I had read your reviews months ago! This is a VCA in La Mirada, CA. where I took my cats to be treated, 1) for an eye infection and the other for 2) a urinary tract infection. First off they lost the cats chart and the staff appears to have no clue what is going on. Second, they always want at least 500.00 for anything. (My neighbor had the same expiences I have had) Third, they kept my cat all day just to get a urine specimun and ...view morestabbed her numerous times in the bladder then complained when she urinated on the table?? They did not want me present for any procedures?? I did n't get to speak to a vet for over a week after my cat was seen and released by a ""tech"". I called for a liquid as the pills were so lhard I couldn't even smash them to get them down my cat. They wouldn't give my the meds and waited until an hour before closing to call me back on my SECOND call to them in two days. They didn't even answer the first call. Just totally incompetent staff. I heard a lady complaining that they had fed her dog 40 lbs of dog food in two weeks, she stated he normally eats about 5 to 7. If you value your pet, stay away!!view less

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ab luvah
08/07/2007Provided by Citysearch - 
Overall
Vets to the Stars

The doctors here are wonderful!!! I have been taking my cats here for years. I just had my cat neutered this week (it was less than $200 so I'm not sure what that other review is talking about). They are caring, accessible, and whenever I have called with a question for the vet, they always call me back the same day. They are always very busy and seem to have a lot of ""high end"" clientele. Several times I have seen celebrities in the waiting room. They still make me feel like m...view morey cats are VIPs, though, and that's what matters to me.view less

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VCA Miller-Robertson Animal Hospital

8807 Melrose AveWest HollywoodCA 90069

(310) 853-5530

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VCA Miller-Robertson Animal Hospital

8807 Melrose AveWest HollywoodCA 90069

(310) 853-5530

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