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(516) 481-2288Visit WebsiteMap & Directions412 Hempstead TpkeWest Hempstead, NY 11552Write a Review

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Email
Extra Phones

Fax: (516) 481-0127

Brands
contact lenses, sunglasses
Payment method
master card, visa, amex, debit, discover, all major credit cards, insurance
Neighborhood
West Hempstead
Categories
Other Information

Bike Parking: Yes

Price Range : Above Average

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Reviews

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Patricia M.

02/18/2016

Overall

Total disappointment!! My husband was seen 1 month ago. After waiting 2 weeks for his glasses, his prescription was wrong. They did a re-exam and 2 weeks later, he is still waiting on his glasses. He has Medicaid, so I guess since there is no profit in it for them, they care less when the glasses come in. Awful customer service!!

NG
Nik G.

10/30/2014

Overall

HORRIBLE. The first time I went there they told me to pick up my glasses the next day at a certain time. When I went back they weren't ready and they made me wait another day! Months later I needed a new pair of lenses and THEY LOST MY INFORMATION and had no record of it. Then lastly, I attempted to give them my business again because they are right in my neighborhood. They were rude and didn't want to help me. Even tried to bring in a groupon to save some money and they automatically rejected it even though I double checked with the main store to make sure this one accepted it. Maybe ask to call the manager? NO WAY even the two ladies didn't want to call her and speak to her. They don't know how to run a business. Rudest people I have ever met.

marty.kanfer

08/13/2013

Overall

STAY AWAY.



STAY AWAY. STAY AWAY. STAY AWAY. YOU DONT NEED THE HEARTBURN: They got the prescription completely wrong. They sold me cheap shoddy frames. They are rude. As another reviewer on google wrote "they talk over you when you make reasonable requests". For instance:when can I expect my glasses back. Its now 4 + days since I brought the brand new frames in for repair (metal hinge broke) and they can not tell me when glasses will be available nor will they check

hateit4ever

08/06/2009

Overall
NEVER GO THERE!!

Unless you like to pay for things that you can not use and you could put up with a company that is rude and will not correct their mistakes, then this is the place for you.



I purchased very expensive pair of glasses that I can not use! They forced me to take them with an attitude and I tried to dispute it with American Express and got no where since this company is good at lying!



They are liars, rude, and they are theifs! How could I possibly use a pair of glasses that I can't see through?!

Details

Phone: (516) 481-2288

Address: 412 Hempstead Tpke, West Hempstead, NY 11552

Website: http://www.sterlingoptical.com/west-hempstead/

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