Your location on Azusa St., in West Covina, CA is finally started getting there act together. The swimming pool is decently warm, the steam room is FINALLY maintainted at a temperature where it should be for awhile (Who knows for how long ?). The men's dressing room has finally been cleaned. Things are starting to look up. I sure hope it'll be maintained consistently & professionally, not just when there a whole lots of complaints. I sure know a couple of facts, that several old members refused to renew their membership with you. Even at the old membership prices. That how bad things been with this location. This is only the 4th time a mentioned it,3 times in person and that your company is up for a potential law suit, it one or more of your members fall off unstable benches in front of locker #410 - 416 & the bench next to it. You should hire a management team that are really concerned & is willing to work & follow up on their orders & promises. Not just a bunch important acting, professing know it all, talkers.