Excellent choice of boots and western wear. Owners are very friendly and accomodating. I have done business there for years and have found they are eager to assist and more than fair. Before any one bashes any store over employee attitudes they shoud consider how difficult it is to find help that works for retail sales wages. Most employees anywhere have no vested interest in selling anything. Try getting assist... view moreWas this review helpful?Yes No|Flag Abuse
They don;t even deserve 1 star. Very friendly when gettting you to purchase but rude if you have a problem with your merchandise. Bought $200 pair of boots. Next day realized a cut inleather. Took boots back only to be told all sales final. Not even an exchange can be made. No sign stating this visible in overly cluttered store and no verbal warning at time of purchase. Staff was rude and finally offered to send boot... view moreWas this review helpful?Yes No(1)|Flag Abuse
Sale was NOT final. Policy is on receipt and posted at check out. Customer had no need for boots after special event..demanded ONLY refund. He became loud and verbal to other customers and was asked to leave. We cheerfully return items to vendors for inspection all the time. Have had no one act like this...
My husband and I were looking for western boots and the salespeople seemed like they didn't want to bother with really helping us. We felt like they were half-heartedly helping us. The store has some nice western boots and clothing, but the way they acted was a big turn-off. I would suggest that something be done to help the morale of their employees so they can be friendlier to customers who come into the store.Was this review helpful?Yes No(2)|Flag Abuse