Peerless Fence & Supply
- General Info:
- At Peerless Fence and Supply we provide the Chicagoland, IL, area with the highest-quality fencing products to amplify the beauty and security of our client's residences. Our gates are the ideal solution if you want to keep things in, out, or if you just want an attractive and durable border to your yard. We work with a wide variety of clients including homeowners, municipalities and major corporations. We have proudly served this area since 1961. As a result of our superior service and exceptional customer satisfaction, we have earned an A+ Rating from the Better Business Bureau and we are the recipients of the 2012 Angie's List Super Service Award. We have also been active members of the American Fence Association for over 35 years. At Peerless Fence and Supply our fence types include - • Aluminum • Wood • Vinyl • Wrought iron • Ornamental steel • Chain links • Slide and swing gates Our customers know that they can trust us to complete their project in a timely manner with the utmost care and unmatched professionalism. We have grown into one of the Midwest's largest fencing companies with sales over 15 million dollars. Pre-approved financing is available and all fences are backed by a written warranty. Build the fence you need today. Call us at Peerless Fence & Supply for a free estimate!
Insurance Contract??? <br>Phil Pollard of Peerless Fence provided an estimate and contract for storm damage repair to a custom built fence. The office staff accepted the contract and a deposit was paid. The work was started and was promised to continue the following day. Wife was asked to be at home and wait. However, Peerless Fence stopped the work each day for three days without notification to wife. Don, the office manager, informed husband that the contract was supposed to be for insurance only, and should not have been accepted. Phil Pollard later separately confirmed to wife that had he been in the office he would have refused to accept his own contract. Several telephone calls were made to Peerless Fence so that completion of the work would be allowed.
We are regretful and apologize for the negative experience this customer had with our company. It is not our typical business practice to quote work we cannot do and accept contracts for such work. Our understanding of the situation is that it was immediately communicated to the homeowner, once the fence was examined at the in-home estimation appointment, that due to the custom nature of the fence we would be unable to follow-through on the repair. Our product lines available did not match this fence’s custom materials in style, wood type and dimensions. The customer requested an estimate for both what a repair would cost regardless of this as well as a complete teardown and replacement. These were generated for the homeowner to provide to the insurance company. However, after a series of miscommunications, the incorrect contract was signed, submitted and scheduled for installation. The following errors on our part caused this situation: 1) We should not have provided a quote for repair when it was known we personally could not perform the repair, 2) This repair should not have been processed, scheduled and attempted because of our inability to match material and construction style. The salesman was out of town when our offices processed the contract and had no knowledge of the event until after the fact. He otherwise would have refused the contract and explained again that it was for insurance purposes only. We regret the errors made and did try our best to please the customer on-site by attempting the repair to the best of our ability, as requested by the homeowner. Phil later followed-up with the customer to be sure the work was completed satisfactorily. We apologize for the lengthy installation caused by these challenges as well as any distress or frustration that resulted from this project.