Insurance Contract??? Phil Pollard of Peerless Fence provided an estimate and contract for storm damage repair to a custom built fence. The office staff accepted the contract and a deposit was paid. The work was started and was promised to continue the following day. Wife was asked to be at home and wait. However, Peerless Fence stopped the work each day for three days without notification to wife. Don, the office m... view moreLike this review?Yes|Flag Abuse
We are regretful and apologize for the negative experience this customer had with our company. It is not our typical business practice to quote work we cannot do and accept contracts for such work. Our understanding of the situation is that it was immediately communicated to the homeowner, once the fence was examined at the in-home estimation appointment, that due to the custom nature of the fence we would be unable to follow-through on the repair. Our product lines available did not match this fence’s custom materials in style, wood type and dimensions. The customer requested an estimate for both what a repair would cost regardless of this as well as a complete teardown and replacement. These were generated for the homeowner to provide to the insurance company. However, after a series of miscommunications, the incorrect contract was signed, submitted and scheduled for installation. The following errors on our part caused this situation: 1) We should not have provided a quote for repair when it was known we personally could not perform the repair, 2) This repair should not have been processed, scheduled and attempted because of our inability to match material and construction style. The salesman was out of town when our offices processed the contract and had no knowledge of the event until after the fact. He otherwise would have refused the contract and explained again that it was for insurance purposes only. We regret the errors made and did try our best to please the customer on-site by attempting the repair to the best of our ability, as requested by the homeowner. Phil later followed-up with the customer to be sure the work was completed satisfactorily. We apologize for the lengthy installation caused by these challenges as well as any distress or frustration that resulted from this project.