Hi zdeedz - This is Craig. I am certainly sorry to hear you had an unpleasant experience here at Liquid Vapor Lounge. I see you just posted your frustration today and I'd like an opportunity to make it right. Please note we offer a 30 day warranty on most of our hardware - including batteries. You say your battery "exploded" and I replaced it however I have NEVER seen an exploded battery so I hope you were exaggerating somewhat. As for your tank, feel free to bring it back and I'll replace it or the carto (as that is the only style I sell for $20). On top of that, since you live far away, I'll give you another charger AND a $20 store credit on top of the replacement tank/carto. Fair enough? I believe customer service is job one as well as quality products - which I certainly sell. You may have just gotten that "bad" one out of a 1,000. My apologies and I hope to see you soon!
This place is like home to me. The above reviews that were negative obviously have a personal issue or are righting these to slander this company. The reason that i ended up at this shop is because i had bad customer experience from other vapor stores when i first wanted to start vaping. People would help me or acknowledge that i was even in the store at other shops. So i ran across this place actually by accident and from the time i can in the door i was greeted and immediately helped. when they found out that i didn't know anything about this they took the time to go through everything in regards to keeping my equipment cleaned to helping me out with flavors and explaining what pg and vg meant. I will say DO NOT BELIEVE WHAT IS SAID IN THE ABOVE REVIEWS please come in and see for yourself YOU WILL SEE WHY I LOVE THIS PLACE AND THEY ARE THE BEST SHOP IN THE CITY
Be happy on your first visit, best customer service around! I became a customer in January. This place has the friendliest employees. They are all very informative and can help you with any questions you may have. I've personally watched the owners come out and help with the customers. If you have any problems they are more than willing to bend over backwards to make it right. Every person who walks out the door should be a happy customer because if you speak to the employees and have a legitimate problem they will make it right. They have the biggest selection of flavors out there and a great selection of products. This is the best place to go if customer service is important to you; they've won me over, I'm a customer forever. Bonus - Open 7 days a week!