York Hospital in Wells

My experiences have been with YH Women's Health Clinic(Wells&York locations) and their labs. Upon first impression, all staff(reception, nurses, and Dr's) were welcoming and informative. However, after several appointments, I've had more issues than positive experiences.

I've been blessed with an easy, healthy pregnancy besides for one hiccup(blood disorder). This blood disorder is hereditary, which I brought up at my first appointment knowing that pregnancy could put me at risk of clots. First round of blood tests was performed after this appointment, including testing for blood disorder, which I didn't receive results for with positive diagnosis until my next appointment(1 month later). I was referred to a Neonatal specialist while at my 2nd monthly appointment to figure out how best to treat diagnosis. The Neonatologist was with Maine Med (that took my Dr's staff over a MONTH to set, and wasn't successfully scheduled until after my 3rd monthly appointment because it had been forgotten). The specialist in Portland was excellent; he sent an order for further blood testing back to my Dr. with YH. This testing wasn't done until after my 4th appointment. YH Dr said they would order testing by fax and I could stop by lab to do anytime, which he forgot to order so when I arrived at the lab I ended up waiting an hour just for the order to arrive, and come to find out he had ordered the wrong tests- they tested for my original diagnosis again instead of the additional blood clotting deficiency tests needed. I never received a call with the results, so I assumed all was negative, and this mistake wasn't noticed or addressed until my 5th appointment. Also, this appointment was scheduled in Wells(written by receptionist on appt. card) and when I arrived in Wells, they told ME that I had made the mistake somehow and was supposed to be in York, so I would have to drive over immediately to be seen by a different doctor(which I ended up waiting forever to see.) I've also had a recurring infection detected by urine screen that I never receive results for until my next appointment which require antibiotics for treatment. There is absolutely no communication between staff members which really creates potentials for error considering the fact that you have to see all doctors part of the practice in case yours isn't available for delivery. The fact that I haven't received a single call about any lab results is not only troublesome, but dangerous! Whenever I have tried to call in to get results/answers, nobody has any information for me. Honestly, it doesn't seem like they can get much of anything right at this point.

I've decided to transfer to Mercy Hospital, and after requesting to have my medical records released and faxed so I can resume care with Back Cove, I'm still waiting 2 weeks later for something that supposedly would be addressed within 48 hours. Trying to call and get an answer about the status is next to impossible because the reception in York transfers you to any answering service possible(triage, prescription refills) before even hearing out your questions.

I honestly didn't anticipate prenatal care being this difficult for someone that has minimal needs. I would highly encourage you to seek out a different medical practice and avoid the frustration.