I agree, horrible staff. Managers as well. tried to purchase a refrigerator June of 2013. took to long to come in and didn't deliver when they said they would. Came in damaged. extra 4 weeks to replace a door, which they never did and finally discounted the refrigerator to off set the damage, I bought a upright freezer, washer and dryer around the same time and purchased the extended warranty. this purchase was so tramatic, that I forgot to purchase the extended warranty. Guess what, that refrigerator is not leaking at the icemaker and there is no warranty. worse place ever to go. will have to start looking for other options for my purchases, Home Depot, Sam's, Sears, etc.