I showed up at 7:58pm with two very sick kids including a baby covered in vomit with a horrible cough. Upon finding the door locked, I called the office and explained the situation as I was left standing in the cold with a screaming baby as your office clearly was still open finishing up seeing patients. The secretary put me on hold to check with a "provider" because their clock said 8pm. I was told come back tomorrow even though I begged to be seen. What health care provider or human being period turns a sick baby away after locking their doors early and hangs up on a begging mother? Had they looked at my family's last name they would have seen we had just been seen for flu and clearly I may have an urgent issue. You lost our business and I plan on letting other providers and families know about how disgusting your staff treated children in need. Part of providing excellent health care is showing compassion for your patients in times of need.