Marina Chrysler Jeep Dodge
- BBB Rating:
I would not recommend this dealership what so ever. Worst service I have ever experienced. They acted like they would take care of you just so you buy a vehicle and once you purchase that car they will not help you out after that. It's an on going process of getting the run around with my vehicle issues. Today I brought my vehicle in at 10:30AM for a loud humming noise (second time this year mind you) for my 2013 Dodge Dart was told by two service workers that I would get a call back in at least an hour, never got a call back. I proceeded to call them (which is horrible customer service) at 12pm to ask what they had planned with my vehicle was told they are not done looking at it and I would get a call back in a little while. Never got a call back, called them at 4:45pm was told that they were closing and they transferred me to the service department which brought me to the voicemail. Called again, wondering if I can talk to someone to at least pick up my car and a woman said she was going to go right down to the service area to have someone call me back and no one ever called me back! I completely disgusted with this service, I am now out of a vehicle till Monday. This is completely ridiculous that I wasn't even given the curtesy of a phone call saying my vehicle is taken all weekend when I was told that I was going to be getting it back that day! Going to corporate levels with this now.
WORST MISTAKE WAS TO BUY A VEHICLE FROM THIS DEALERSHIP.
Do yourself a favor and do not even bother buying a car from here.
RACIST !!!!!! Do not ever purchase a vehicle here or give them business. My husband and I were profiled and it was horrible. We are Nurse and Minister and what we experienced was an outrage and if no one comes forward about this behavior it will continue. marina your RACIST PROFILING has no place in a modern America ! I am ashamed that I have to write this review. Our poor mannered sales representative told us we were wasting his time because he was ready to go home. In there defense (that's why they get one star) they were about to close, How about doing everyone a favor and close FOREVER !!!!!!! Seriously Forever !! If you value your time and value being treated as a person and not judged by the pigment of your skin Shop elsewhere. I'm so sick of car dealerships treating customers/consumers as though they are doing people favors by what ? Selling a product ? That's right it is our choice as to when we would like to make a purchase and it is our choice to look at different vehicles and the color of my skin should not determine whether you as an employee would like to give me the time of day. Poor business, we would never purchase from this facility also it looked like many people have decided the same. Amen to that !!!!! Please do not support this facility it's not just a race card it's RESPECT and treating people who work hard for their money as valued customers. With the rising trends of customer service it's unimaginable that such sub-par business still exists. How can you expect anyone to value this company in the community of Webster if they don't value the customer ??? No thank you !!!!!
We went to Marina Dodge looking for a 2013 Dodge Caravan, with both a DVD player and Bluetooth connectivity. My salesman Ozell said that they did not have one, but they could get one. Bluetooth was critical to me, because it is the law in NY, and because I wanted my wife to be able to dial without the distraction of looking at the phone. During the entire negotiation, I was assured that the vehicle had Bluetooth. We agreed on a price, and 2 days later we went to pick up the vehicle. When we arrived, Ozell explained to us that, once the paperwork was completed, he would take us back to the service dept, and have the techs set up our phones. Once we had the paperwork all done, we were shocked to have Ozell say "I'm sorry, I made a mistake. You don't have Bluetooth". We were pretty angry, but took the vehicle anyway. The next day, I got a call from the dealer stating that the finance guy forgot to have me sign a form. I had to drive 40 miles the next day, to sign not one, but FOUR forms that they forgot to have me sign. One of them, they were legally required to give me at the time of the sale. Since that time, I have repeatedly tried to contact my salesman, to see if there is an upgrade path to get the Bluetooth that I was promised. He has not returned my phone calls or emails yet. So, if you want knowledgeable salesman, accuracy in paperwork, and after-the-sale service, I would urge you to go somewhere else.
If you are looking for a great deal on a new car, make sure you check out Marina Dodge! They have such great deals! Walk in and pay not only pay OVER the advertised price, but OVER THE MSRP PRICE! Don't even worry, they won't even take out the discount that is advertised that ALL buyers receive, with nothing in the fine print. And when they put a discount on the pricing sheet, they don't even take it off the sale price. Thanks, but I'll just call up the better business bureau about your BAIT AND SWITCH practices.
I attempted twice to purchase a car from this dealership based on newspaper, radio and internet ads. Both times the spin was several thousand higher than claimed/ advertised. Their practices are shameful.. The general managers were quite dishonest and one was quite rude. They earned their NO SALE. I have filed with the BBB after the most recent demoralizing experience. The salesman was great and I actually felt quite bad for him due to the great customers service he provided, twice, without compentastion.
Terrible customer service! Called ahead and scheduled a test drive of a used sedan. After I arrived, the gas tank of the car was almost empty with the warning light on. So my test drive consisted of driving to the gas station and filling the tank Myself. Then the salesman said he had to get back to the dealership, and immediately went on a test drive with some people buying a more expensive large suv.
I then had to wait for him to come back if I wanted to go on the test drive that I had called ahead and scheduled. It was embarrassing and a waste of time. Don't go here unless you're buying the most expensive car on the lot, or they will ignore you!
When i attempted to have a warranty repair performed on my 07 outlander not only did it take 2 weeks to get parts,when they did arrive they were wrong and the brilliant service dept specialists couldn't return a phone call. My vehicle was supposed to be ready for pick up by 2 pm and i received a call at 2:30 to tell me it couldn't be repaired today, talk about a waste of time.
when i showed up for the vehicle they made me wait another 35 minutes to get a manager to tell me he doesn't like my "hostile tone". In the end they did nothing to resolve the situation and we left in a vehicle still needing warranty repairs. As a 15 year veteran technician this is the worst service i have ever dealt with..