Burki, Anjum, Md - Bay Creek Medical Group
2000 Empire Blvd Ste 120, Webster, NY 14580
McGrail, Kathleen, MD
Bay Creek Med & Pediatric Grp
Bay Creek Medical & Pediatric Groups
Kathleen Mcgrail MD
Bay Creek Medical & Pediatric Group: Avie Grunspan, MD
Kathleen A McGrail
Bay Creek Pediatric Group
BARONE Rochelle RPA-C
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I am not sure if the comments were about the pediatric side or the internal medicine side but I absolutely love Bay Creek Peds. I never have to wait longer than 5 minutes to be seen. The staff has been there for years and are very responsive to my needs and the needs of my children. I have never had an issue with them at all. We also love our new doctor, Dr. Sherman. Would recommend this facility for care over any other place.
Although this practice was excellent in the past, it has not been very good in the last five years. Waiting time is always minimum 15 minutes in reception and then another half hour minimum in the exam room. Time with doctor is 15 minutes maximum. Some of the doctors are rude and offensive to your intelligence. I have gotten some good treatment and some horrible treatment at this practice. This is probably the worst and uncaring it has been in years. Very disappointing and disheartening. I would shop carefully for a very good medical practice. Billing terrible. An administrative disaster since new electronic filing was instituted. Good luck.
10/26/2011Provided by Citysearch -
The staff is poor at handling insurance and patient needs. It takes at least 15 min or more in the waiting room, then another 15 minutes in the exam room. Don't bother being on time since it is not a concern of theirs. The Doctors are nice but do not have the time to understand your full concerns, just in and out. I was with the practice for over 25 years, left this year.
04/18/2007Provided by Citysearch -
My family went there for awhile and they all slowly dropped the place due to different unattended issues. Medical claims unprocessed properly. Then just never seeing the same doctor over and over again. Easily to say nobody was really satisfied. The office staff can use a major manner course; it may be just a few bad apples but no excuse for complete rudeness. Hey I don't take out my bad days on the sick. You go there cause your ill and the last thing you need is somebody with an attitude.
04/10/2007Provided by Citysearch -
I have always had a positive experience with this entire practice group. I always try to be patient and understand if someone is a few minutes late coming in to see me. It is because they are with someone who may be terribly ill, in a critical condition, or someone who might be chatty and the doctor can't just walk out of the room. I have found some staff that needed to brush up on their office manners, but then again we all have bad days. My entire family goes to this group and they have all had excellent care and experiences.
10/17/2006Provided by Citysearch -
Group practice; doctors always seem to be in a rush;15 mins. seems to be your alloted time;avg wait time is 15 minutes waiting room; another 15 in doctor office total 30mins before you see your doctor and you will be lucky to actually see your doctor when ill as they tend to shift you around to who ever is available or you get the R.P.A-C. The doctors are nice; but a few in the office staff are just plain awful and untruthful to put it kindly; something I have never encountered before in any medical atmosphere. To sum it up; it has been an unexpected disappointment which I hope never to repeat.