While car shopping is enjoyable for some - it is not for me. I'm always the 'friend' taken along when others are shopping so I have experienced the car sales tactics of other places, including Patrick (word of advise, if your customer asks for her keys back GIVE THEM TO HER, don't make her ask twice!), MetroWest (the salesman actually told us that his sales team doesn't like to wait on 'girls', because it was a waste of time. Oh gee, thanks). At Long it is different. I bought all my cars by myself, they all say hi when I come in for service and even remembered that I couldn't afford my dream Subaru when I bought a used car there a few years ago - stopped me when I was leaving service and pointed out a tradein they had just got that was perfect for me. I think it took about 15min to come to a deal and all my friends were impressed with the results! Why I never wrote a review before I can't say, but I was looking up their number and saw the other review and that's not been the experience I had a all.