I had been a loyal several year customer for both pet food, supplies, and grooming. However, after today, the woman working grooming was dishonest, inept at her job, and showed complete disregard for her customers time. I had 30 minutes to get from Waynesville to Lebanon to have my 3rd pet spayed. She stated that the first available Saturday for grooming was the first of May. (Later found to be a lie) She was to make 2 appointments the first Friday of April and the first Saturday of May. She did not understand that she could allow me to leave and she could just transcribe the information from one entry on the calendar to the other. She "needed" me to stay and recite all of my information over and over and over again because she was not the sharpest knife on the block. Then she then told me that I can't make an appointment on the first Saturday of May like she initially told me. Mind that this is 15 minutes into the interaction. when I said I had to get somewhere and she was wasting my time. She accused me of being rude. Hmmm, no, its rude to waste people's time because you don't know how to do your job and use common sense. I left because I had 15 minutes to go 30 miles. I called and asked the clerk to have a manager call me. Approximately an hour later, the "manager" (turned out to be the owners daughter) called and not even 30 seconds into the call she hangs up as soon as I began talking. I came back to the store at approximately 6 pm and when I asked to speak with the manager, The owner comes out and states that I am wasting his time and would not even listen to what I had to say. This is even after buying $85 of food and a bin. He then stated that despite being a long time customer that he no longer wanted my business.These people have major problems. They hire incompetent groomers and they show no love or respect for their customers. If this is how they treat their long time loyal customers; then it makes me question the treatment that my dogs have received over the years. I feel horrible that I may have put my dogs at risk by bringing them here for grooming.