Iconic Nail Spa

I bought my mother a gift certificate for Christmas so she could get a pedicure. She never used it before she unexpectedly passed away this month. The salon refuses to refund the money for something that will never get used now.

If I lived here, I would never recommend this place for it's lack of service and care.

About a week ago I walked into iconic nails to get my nails done. In the beginning it was great they were so sweet but as soon as the lady started my nails everything went wrong. She placed the tips on her nails and started to cut them with a rusty nail clipper. I showed her a picture of how I wanted them and she proceed to cut them to short. I told her and she kept going not even fixing her mistake. I asked for coffin shaped nails and she proceed to cut half of them round and half coffin. She originally told me it would be 36 but she knew she did bad so she dropped the price to 28. Don't ever go here go to Sephora nails in Waxhaw!

Horrible!!!!!!!
Extremely horrible experience!!!! The owner Mia is very rude,ill mannered,irresponsible and horrible lady.she doesn't know how to deal with customer.
She didn't even properly took care of my pedicure. I will never ever recommend this place in my dream also. DO NOT GO!!!! You will waste your money.

They were very nice and patient. I wasn't sure if i liked the color of gel i selected after it was put on and the gal that was working with me stopped and showed me other colors. I didnt feel pressured and she didnt make me feel that i inconvenienced her. Their work is really good. I'll go back for another gel manicure and will probably get a pedi as well!

With in one minute of entering I was asked 3 times to pick a color. Mind you this was my first visit and I was reading the services offered and prices. My manicurist rushed so much the acrylic on my nail wasn't dried before she started filing. Making my polish bubble. I'm guessing she figured I wouldn't notice since it was on my toe. But I did, and I actually thought it was poor polish. Needless to say it wasn't. Another lady had to buff my nail down and told me the reason why it bubbled. My manicurist was the most unfriendliest person I've ever had, and her English was so broken I never understood a word she said. She asked me to go to the dryer as she walked by. I hope the other service providers in this salon over shadow this particular lady and I also hope they have a large and loyal cliental base. Because this first timer may or may not return for a second chance. As for now I would recommend no one to this nail salon.

Never ever again. They really don't know what they are doing!

I have been to Iconic Nails two times before I went today. I went today as a last resort. The two other I have been were absolutely terrible. They were rough with my fingers and cut my fingers when the were sanding them down. They left air bubbles in the gels and my tips were not even. The woman looked at the air bubbles, "tried" to fix it with a nail file, then proceeded to act like she never saw it in the first place. Today was no different. I had to wait for a while. When the man started to sand my nails, he was not very gentle. He even chipped my nail beds with the sander. I picked a color for my tips and when he put it on, it looked absolutely terrible. After only two nails I asked if it would lighten up to look more like the powder in the jar. He said, "I don't know." Then he asked if I wanted to change the color and I asked if that was alright. He said it was but not before sighing very heavily and acting very put out. I had chosen a purple color that turned very dark when it got wet. He "tried" to get it off my nails but didn't get it off all the way. I had to choose black because that was the only color that could cover up what was still on my nails. I was NOT happy about this at all. He redid the colored tips and did a terrible job. The colored tips varied from nail to nail in size; there was no consistency. One of my thumb nails was filed to a square tip but my other thumb nail was filed round. The black color bled into my nail bed and around my cuticles and he did nothing to fix this. You could see the places in my nail bed where he had chipped them when he sanded them even after putting the gel my nails. When I look at the ends of my nails, they are not even. Some of the gel was thinner on one side of the nail then the other. While I was washing my hands, another woman was very annoyed and asked she was going to have to wait thirty more minutes before they ever got to her. As I was walking out, I kept finding parts of my nail that he had filed off still connected to my nails and under my nails. Overall, this was a terrible experience and I will never go back.

I was very impressed with the cleanliness of the facility. The utensils are sterilized in a machine between clients. I watched them unscrew the drain in the tub to clean after a pedicure. The pedicure itself was very nice and the chairs are very comforting. I highly recommend.