Had a hot water heater that was six months old and the pilot would not relight. Whirlpool sent Sears out to repair and Sears was unable to diagnose problem and unable to get hot water heater running again. Sears "thought" that maybe it was a valve issue, and there were no valves available from Whirlpool - on backorder even now. After four days of no hot water, I called Bill's Plumbing on 7/9/08, to see if maybe they could help me since it didn't look like Whirlpool or Sears had any gameplan on resolving this warranty issue. Spoke with Mike Hassett from Bill's Plumbing who was very professional and knowledgeable. Secured an appointment for the very next day. Both Mr. Hassett and his assistant came at the promised time and were able to get the heater up and running within the first 5-10 minutes. Instead of leaving immediately, like most service providers would do, they stayed for an additional 30 minutes to make sure that the unit continued to cycle correctly, etc. I am pretty demanding when it comes to good service, and was pleasantly surprised to find Bill's Plumbing. Would highly recommend them to anyone with a hot water heater issue.
12530 31 Mile RdWashington, MI 48095
From Business: Aaron Swift Plumbing and Sewer Service, Inc. has been a family operated business since 1966. A commitment to quality and professional service has been our number on…
I will recommend them to all my friends and family, I can not believe how honest, friendly and considerate that the plumbers are here, I called with panic in my voice and the receptionist was so kind and reassuring that my problem would be solved right away and no kidding by the end of the day it was, with reasonable prices even. I can’t even begin to give them enough high recommendations and stars. Thank you Bills Plumbing I will be using you again now and in the future.
Thanks especially to Mike. We called Bill's Plumbing to fix the job that another plumber had a 30 day warranty on labor to fix (but refused to fix unless we paid $240 for shut off valves we knew we didn't need). Bill's Plumber took care of the original problem, the new leak from a bad plumber's mistake plus solved our downstairs shower problem all in a matter of minutes. We'll call Bill's Plumbing again if we need plumbing.