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Waterford Collision Inc

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Business Details

26

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Social Links:
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Hours:

Regular Hours

SunClosed

General Info:
* Free Loaners Available * Open Saturdays
Extra Phones:

Fax: (248) 673-4912

Services/Products:
* On-Site Mechanical Service * Auto Glass Installation * Accessories Installed * Vehicle Manufacturers' Approved Frame and Measuring Systems * Computer Controlled Downdraft Spray Booth * ICAR and ASA Certified Technicians * RV Repair Specialist
Brands:
i
Payment method:
discover, mastercard, visa
Neighborhood:
Waterford
Amenities:
Loaners Available Upon Appointment.
Categories:
Automobile Body Repairing & Painting, Recreational Vehicles & Campers, Recreational Vehicles & Campers-Repair & Service, Auto Repair & Service

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Reviews

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Posted: 4/29/2016

Overall
Expertise
Professionalism
Promptness

I recently went to Waterford collision for some repairs. A couple weeks later, when they finally finished, I dropped my rental car off at Enterprise, and they drove me to Waterford collision. The total for the repairs was $5,300 in which insurance paid $4,800 and I owed the $500 deductible. My debit card cracked in the magnetic strip earlier in the day, and it wasn't working. I had to go to Chase Bank in Pontiac, like 10 minutes away, to get the money for the deductible. They wouldn't release the car to me, and had someone drive me up there that had no idea where they were going. When we were headed back he almost pulled out in front of a car and got us hit. It was very unprofessional and I wouldn't recommend this company to anyone. I ended up getting a new bank card printed, and paying them, but it was embarrassing, and very unnecessary. I was also dressed up, and I showed them my Department of Defense identification. I offered to leave collateral, they had my address on a work order.

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Posted: 7/24/2015

Overall

I was happy with the body work done on my Prius. It took longer than originally estimated, but I was given a new Chevy Spark as a loaner Car and Tom did extra work that I did not pay for to make up for the extra wait time. Overall I was happy with my experience.

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Posted: 3/22/2015

Overall

I have had bad experiences with other repair shops & a friend referred me to Waterford Collision so I took my Chevy Silverado truck there to get repaired. I was very happy with the work they had done on my truck. The paint job was perfect and there was no overspray what so ever. Tom & Fred were the two gentlemen that I had spoke with and they were very nice to deal with. I will go back if I ever need body work done again. Thank you.

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Posted: 2/10/2015

Overall

I had my GMC Sierra repaired at Waterford Collision and was blown away with the detail that was given to the work done. The job was completed ahead of schedule as well!! Tom was very helpful through the whole process.

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Posted: 2/9/2015

Overall

I took in my Infiniti for repair and let me just say "wow". Waterford Collision offered the best experience. They were quick with repair and so easy and friendly to work with. I worked with Tom and he was so nice and explained to me in advance when I would receive my car back and the costs up front. I also loved their loaner cars!

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Posted: 1/22/2015

Overall

“Over and above” That’s the only way to sum up my exceptional experience with Waterford Collision. I had backed up my Mercedes S-550 under a loading dock (that was apparently designed for a much higher vehicle) and my car had a large gouge in the right rear quarter panel. It was a real eyesore. I just wanted it fixed, so I could forget it ever happened. Based on a friend’s favorable recommendation, I brought the car to Waterford Collision. I let them know that I was not going to make an insurance claim and I only wanted the repair spot-painted. Don (the owner) explained to me that although that method would cost less, the results would be inferior. He suggested painting the whole panel and surrounding area. However, in an effort to keep the cost down, Don agreed to do it my way. I arrived to pick up my car on the day it was promised and the body and paint repairs were perfect, as if there had never been any damage. I stated that it appeared my “less expensive” method had worked just fine. To my surprise, Don smiled and replied that he did not have it in him to do mediocre work. He painted the whole area, as was necessary but that there would be no additional cost to me. I have to say, that shows an awful lot of integrity. It’s not often that the proprietor of a business is willing to make less money in order to do a better job for the customer. That’s why I’ll be a customer for life. – Stuart K.

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Updated: 2/9/2015
Overall

Too long of a story..Invoice error..work not done,etc . Now I have to pay again. never AGAIN

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Updated: 2/9/2015
Overall

Not happy with the place..They work up my quote with high quality CAPA certified parts and then installed Chinese made non CAPA parts even though I told them I did not want the Chinese crap used on my car. And this was a out of pocket repair so there was no excuse for this except it increase there profit margin !

Helpful?(1)Flag

Posted: 10/15/2013

Overall

WATERFORD COLLISION CHECK ALL THE BOXES
*Customer satisfaction
*Professional Quality Work
*Great Team
*Friendly staff
They did an outstanding job to repair our damaged RV & get us back on our Holiday!
Sandy & Roger Stone. Australia

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Posted: 7/27/2013

Overall

I will definitely refer anyone to Waterford Collision. Besides doing excellent work the folks at Waterford Collision are courteous, prompt, and very professional. When I went in for an estimate I knew right there and then that was the collision shop where I was going to have my car repaired. Fred explained the cost of the repair and promised that if they have the car by Wednesday it will be ready by Friday. Sure enough I picked up the car repaired and washed on Friday as promised. Worth mentioning; Fred even gave me a call on Thursday to communicate how the work was progressing. Very satisfied.

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Waterford Collision Inc

2579 Dixie HwyWaterfordMI 48328

(248) 605-3553

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Waterford Collision Inc

2579 Dixie HwyWaterfordMI 48328

(248) 605-3553

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