The only reason they got one star is because it is require.. Do not waste your time. I do not have a single positive thing to say about this place, or it's employees. Everyone was extremely rude didn't even come close to helpful. I went in because the charging port on my phone was not working no matter what charger I was using. When I went in i stood around for several minutes before anyone was able to help me, which was upsetting considering I was the only one in the store. After talking with one of the employees he told me I would have to come back tomorrow because the tech was scheduled to leave in 45 minutes and he would have to take a look at the phone. The employee "helping" me said they would probably just order me a replacement after it was looked at. I went back the next day to be greeted by a young kid who continued to ask me the same questions over and over which was frustrating. After I had explained the situation several times another employee jumped in and claimed he would have to take a look at the phone before they could do anything. Once again they were not busy, there may have been one other person in the store at the time. this employee asked me to leave then phone come back in an hour. So I did, only for him to say that they needed to order me a replacement but because it was so late in the day, and a holiday weekend I would not get a new one until Monday or Tuesday of next week. He said when the replacement phone arrived he would call me but I needed to remind him the issue with the phone is that it will not charge so he would have to call a different number. He rudely handed over paperwork and asked me to write a different contact number. I am so frustrated with the way they treat people, their customer service is beyond awful. Please don't waste your time.