What a miserable experience. Checked a few on line reviews found mixed results and figured we'd give it a shot since they were local and been in business for so long. MISTAKE. Must certainly be a 2nd generation business, as Dave at the Waterford location is nothing more than a 2nd rate BS'r used car salesman. Tuesday 4-15 Hunny takes van there for new motor, quick discussion about problem, what to expect and get assurances our van will be started by weeks end and ready following week. Following week arrives not hearing anything become concerned and Tuesday 4-22 call there to check on status.... You guessed it ..... Dave starts with the "we're so busy and haven't even started it yet" routine, but promises it will be strted 1st of following week. Patiently wait entire week but come Thursday 4-24 still not heard a word and assuming the worst call there AGAIN to politely check on status and YEEEP. Same 'ol story, except this time we get the "Ohhh don't worry, your van is next up and we are "hoping" to get it into the shop tomorrow to begin". Sorry Dave but already being out of a work van for well over a week and knowing this type of BS all to well and after 2 broken promises (or should we say "used car guy lines of BS) tell Dave enough is enough and to have our van out front, keys in it and ready to go. (Now it gets even worse).......... 2 broken promises and over a week and 1/2 later without even a single wrench being turned on it, Dave informs us that (due to his ineptitude) that if we cancel it, we're subject to a 65 dollar cancelation fee to cover HIS COSTS for credit card fees. SOME F'ING NERVE......YOU blantantly lie not once but TWICE, then want to charge us for your incompentence.... Sorry buddy !!! (It gets even better) As we ready to get the van phone rings and it's Dave asking US, yes US the customer if we have jumper cables for the van (which has been sitting in his lot for week and a 1/2) to jump it, when it has a new battery not even 2 months old in it. Beyond peeved but still polite tell Dave we want van running, charged and ready for pick up. (it gets better) Get there and yeep.. Van still sitting in same spot, NOT RUNNING and his guys (who claim they're mechanics) have no clue what's wrong, but now he and his "mechnic" have no problems telling me (who they see as a dumb woman they can screw over) that it nust be a starter or solenoid and that battery didn't look new. So this dumb woman asks "Did you hit the factory alarm / kill switch on the key fob"? (guess what the reply was?) So this dumb woman hits the fob (which my husband told them about.... TWICE) and low and behold van starts. Then Dave showing how clueless he truly is begins to tell me "if you take it anywhere else they are going to get the motor from us and we hate to pull you out of line"... Sorry Dave... Japer engines in Michigan has one IN STOCK and in 3 days / Monday, we'll have our van back. Moral of the story...... What a waste of our time and if you value your time (and money), DO NOT do the same. God only knows how much longer this would of gone on had we left it there, and how much of a mess this whole thing would of morphed into had we actually had these "wanna be" mechanics actually do the work. I mean, come on.... A DUMB WOMAN has to show a bunch of "Mechanics" something as simple as a common key fob alarm to start a vehicle?