I was in need of a color service, and I have several friends who have gone to other beauty schools (not this particular school) and have had great results. I figured I should try it, and that the service I was requesting was simple enough and almost impossible to screw up. I thought wrong. First I walked in and noticed it is pretty dirty around here. There was dust built up in the corners of the floor, the sinks were disgusting, the area around the shampoo bowls were a mess, the chairs didnt work properly (which resulted in me literally getting walked on by the instructor). I had requested my hair to be a light, pale, almost platinum blonde. We came to a mutual understanding. There was even a visual to use of the exact color that I wanted, and she confirmed with me (is this the shade you want?). So I sat there and allowed her to do her thing. When it was time to rinse, I looked in the mirror and my hair was at a very pale blonde. I thought "perfect! She didn't screw it up!". Well..... she took me to the rinsing sink and kept talking about "toning my hair"... Now, I know enough about hair to know that unless my hair was pure white, which it wasn't, there really was no need for a toner, and if there was, not a dark one, and not on super long. The student did THREE toners on my hair and left each one on for at least a minute! When she took me to dry my hair she turned my chair from the mirror, when I looked in the mirror at the end it was a dirty ash blonde, not at ALL what we came to an agreement on. The instructor even knew that I requested light, pale blonde and she was too busy trying to cover her students mistake and saying "oh thats way more natural". I didn't ask for natural... I asked for light blonde! I felt quickly rushed out the door, and wasn't even about to ask her to fix it, since I had been there for almost three hours. Besides, I didn't want to risk it turning out even worse than it was. I have an appointment tomorrow to get it fixed by a licensed cosmetologist. Funny thing is, the girl I had was one of the best ones around me. It seemed like everywhere I looked there was some sort of disaster going on. I'm all for students learning and having human canvases to work on, but how can you properly train your students for a bright career when you're just covering their mistakes and not fixing it?!? It was SUCH a waste of money and a nightmare. My advice is, if you're going to a beauty school student to get your hair done, do your research on the school first. I had done research on this school before, and against my better judgement after reading the reviews, I went anyways. I honestly would've been better off using a box color at home.