“Over and above” That’s the only way to sum up my exceptional experience with Waterford Collision. I had backed up my Mercedes S-550 under a loading dock (that was apparently designed for a much higher vehicle) and my car had a large gouge in the right rear quarter panel. It was a real eyesore. I just wanted it fixed, so I could forget it ever happened. Based on a friend’s favorable recommendation, I brought the car to Waterford Collision. I let them know that I was not going to make an insurance claim and I only wanted the repair spot-painted. Don (the owner) explained to me that although that method would cost less, the results would be inferior. He suggested painting the whole panel and surrounding area. However, in an effort to keep the cost down, Don agreed to do it my way. I arrived to pick up my car on the day it was promised and the body and paint repairs were perfect, as if there had never been any damage. I stated that it appeared my “less expensive” method had worked just fine. To my surprise, Don smiled and replied that he did not have it in him to do mediocre work. He painted the whole area, as was necessary but that there would be no additional cost to me. I have to say, that shows an awful lot of integrity. It’s not often that the proprietor of a business is willing to make less money in order to do a better job for the customer. That’s why I’ll be a customer for life. – Stuart K.
1630 Airport RdWaterford, MI 48327
From Business: Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact u…
I was instructed to go to Waterford Collision as a recommendation by another auto repair shop (that doesn't provide collision services.) for an estimate to repair my van that had been involved in a collision that left my driver door inoperable. The unfortunate thing about the whole thing is that my van is 14 years old and hardly worth making an insurance claim on, especially considering its condition and the minute detail of the repair. I spoke with Tom Kolecky about getting the estimate and he offered to repair the fender on the spot (so the door would open and shut at least) so as to not involve the other person's insurance company. Within 5 minutes I was on my way with a perfectly working door and he also patched up a broken headlight bracket that had also been broken in the collision. With nothing more than a handshake. What an outstanding business to have employees that offered to help in a situation where they didn't have to and helped to keep insurance costs down in the process. If I should ever need collision repairs or know of anyone else in need of the same, Waterford Collision will be the first and *only* place I use/recommend. The office is very neat and tidy as well as modern (it's not the greasy dingy office type you usually see in repair shops.). The staff was very polite and inviting. THANKS WATERFORD COLLISION!
This is the third time I have been to Waterford Collision over the years with various family members. I always recommend Waterford collision. First of all it is clean and comfortable. It is as easy as dropping your car off for service at a dealership. The people at Waterford Collision have always been friendly and efficient. Tom, I believe he is the service manager, could not have been more helpful. We were in a jam time wise for getting our vehicle back for a trip and Waterford Collision worked with the insurance company (Who took a little long to process our claim, but that is another review) to get the job done not just on time but ahead of time. What a relief. Tom did not promise things he could not deliver on and I appreciated that. Under promise, over deliver. I liked that Waterford Collision was a keeping in touch with me, not me calling and pulling teeth to see what was going on. When the job was done the car was clean inside and out. The van looked like new. The whole experience went a long way toward dealing with the misery of having experienced an accident. I recommend Waterford Collision. Say "Hi" to Tom while your there.
A very positive experience!! A car accident is never fun but the repair process was so pleasant, thanks to Waterford Collision and staff. With my insurance coverage, I could have went anywhere but I am so glad I decided on Waterford Collision. The entire process went smoothly, my vehicle was ready a day ahead of schedule and was returned in immaculate condition! Definitely a five-star plus rating for quality of work! Another five-star plus rating for customer service!! Aaron was very professional, polite and extremely accommodating. He certainly knows his trade. Aaron is skillful and courteous and his attentiveness made the repair process next to effortless for me. I hope he is recognized and appreciated by his employer. Because of his high standard of customer service and the amazing quality of the repairs I will not hesitate to recommend Waterford Collision to acquaintances, family and friends! Thanks to all who were involved in the repairs of my vehicle. Your articulate work is acknowledged and you should be proud of the work you do! Thank You! :-) :-) :-) :-) :-) :-) :-) :-) :-) :-) :-) Peggy (2012 Black Ford Focus)
The staff at Waterford Collision was great. My insuranc ecompany told me they were one of shops they deal with so I took my vehicle there and I can see why they do, the office was well kept and staff were very understanding. Tom was the person dealing with me and made sure I had a vehicle to drive while he had mine. He told me it would be about a week to repair and i had it there on Monday and it was ready on Friday like promised. My biggest concern was the color match and it was perfect could not even tell it was damaged before. I may not have know about Waterford Collision before but I hope I never need them but if I do I am a customer for life and will always refer friends and family there as well.
I have used Waterford Collision, a AAA approved service center, on multiple occasions. Unfortunately, two car accidents, as well as new brakes and tires over the years, has had me frequent their facilities. The work has always been done in a prompt and complete manner. I have been nothing but PLEASED with the customer service and communication from their staff. I had thousands of dollars in damage and received my fixed car within 5 days! When paying out of pocket expenses, I have found that their prices are worth the drive from the east side. Overall, I would recommend Waterford Collision to anyone in Metro Detroit.
I will definitely refer anyone to Waterford Collision. Besides doing excellent work the folks at Waterford Collision are courteous, prompt, and very professional. When I went in for an estimate I knew right there and then that was the collision shop where I was going to have my car repaired. Fred explained the cost of the repair and promised that if they have the car by Wednesday it will be ready by Friday. Sure enough I picked up the car repaired and washed on Friday as promised. Worth mentioning; Fred even gave me a call on Thursday to communicate how the work was progressing. Very satisfied.
My son had his pick-up truck repaired earlier this year at Waterford Collision and it looks better than it did before the accident. So I took my Trailblazer there last week and the same...turned out better than new! The customer service was excellent too. Every little question I had was answered and I only had to call my insurance company once and Waterford Collision took care of the rest. They took the pain out of having to take and get your vehicle fixed. The place is super clean and neat too...don't feel grubby when you leave. I would highly recommend this collision shop to anyone!
Where I go. From time to time I have had to have body / collision repair. All started when a tree branch fell on my hood in HS. Campbell's did a good job. Then there were the times, say when someone hit my wife a few cities away, when I had to go somewhere else. Just not the best experience with that other company. Last year, someone hit my parked car. The insurance co. asked where I wanted to go. Having delt with them 5 or so times in the past 20 years, my answer was Campbell's. They get it done fast, and it is done right.
I have taken my car to other body shops to be repaired after my experience at Waterford Collision I will not take my vehicle anywhere else. This is the nicest body shop i have ever seen the office is well kept very neat and the work that they did on my car is perfect you can not even tell where the car was damaged and was done ahead of the time they said it would be everyone there from the front office was very polite and knowledgeable. I would recommend Waterford to everyone that needs work done.