Dr. Cook is great. Other than that, the customer service was horrible. I called to inquire on the status of my contact order. I was made to feel that I was bothering them, they spent a lot of time explaining to me how busy they were. (I called at 1:00 on a Monday afternoon). I said that I was sorry, I just needed to know if my order was ready. I was told "As I already told you, we are very busy right now and I am the only one here, but I am telling you that I am going to take a break here and walk over to check your order". REALLY! You sure weren't too busy to take my money when I placed my order! They actually "scolded" me for calling to ask, was told that I should have received a voice mail message saying that my order was ready (I didn't). This is just one example, there were many other things that went wrong leading up to this. I am not one to complain (everyone has a bad day, right?). My experience was so bad, I just wanted to share to spare someone else from what I went through.
- General Info:
- Visit your Wasilla Sears Optical Located on right by main entrance by checkout, for affordable and quality eyewear with style and service that families can trust. Friendly and caring associates work to ensure you and your family get more out of life with professional vision care. Your Wasilla Sears Optical welcomes most vision and insurance plans, including EyeMed. Visit us today for a complimentary eyewear adjustment and cleaning. *Eye exams available by Independent Doctors of Optometry at or next to Sears Optical in most states. In California, Sears Optical does not provide eye exams or employ Doctors of Optometry. Eye exams available from self-employed doctors who lease space inside of Sears.
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Fax: (907) 357-7621
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