I just got off the phone with this guy. I would ask that everyone who reads this to call him just to ask a question - his rudeness goes to a completely different level than you have ever experienced. Like the other lady who wrote her comment (and I liked her version as well) I was driven to sign up and write this article, think the guy is trying to hit a new low so in a way I'm kinda helping him get there.
I am also driven to go over there to see just who this guy is and compliment him on being so rude. I think if more people would do this and bog him down he will no longer be able to deal with it and may leave humanity of his own accord.
You have to select one star only because the system requires you to do so - he is actually below one star in my estimation.